This guide explains how to clear these items and what to do if the problem persists.

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1. Why Clear Cookies, Cache and History?

• Cookies: Store your preferences and actions on websites.
• Cache: Saves files and images to load websites faster.
• History: Tracks pages you’ve visited and clicked links.

While helpful, these can cause problems if:

• A website changes but your browser shows old cached data.
• Cookies conflict with updated site settings.

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2. Steps to Resolve Website Issues

1. Clear Cookies and Cache First
   • This resolves most issues.
   • Browsing history rarely causes problems but can be cleared if needed.
2. Try a Different Browser
   • Some websites work best on specific browsers.
   • Ensure you use the latest version.
3. Check Network Access
   • Some University websites require access via:
     • On-campus network, or
     • Virtual Windows Desktop when off-campus.

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3. Instructions on how to clear Supported Browsers cache and cookies

• Google Chrome
• Microsoft Edge
• Mozilla Firefox

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💡 FAQ Section

Q1: Why does clearing cache fix website issues?
A: It removes outdated files that may conflict with updated website content.

Q2: Do I need to clear my browsing history?
A: Not usually. History rarely causes issues, but you can clear it for privacy.

Q3: What if clearing cache doesn’t work?
A: Try another supported browser or ensure you’re on the University network or using Azure Virtual Desktop.

Q4: Which browsers are supported by the University?
A: Google Chrome, Microsoft Edge, and Mozilla Firefox.

Q5: Can I use Safari or other browsers?
A: They are not officially supported, so functionality may vary.