IT Service Desk - opening hours and how to contact us

The IT Service Desk provides a friendly, helpful and customer focused point of contact for IT queries.

Early closing on Friday 28 June

The IT Service Desk will be closed from 3pm on Friday to allow staff to attend the University Staff Festival.
If you need IT help, make sure you are logged in to this website and try asking Falco, our chat bot or searching the IT Knowledge Base. You will still be able to tell us if something is broken or put in a request for a new item using the website as normal, and the out of hours phone service will also be operating from 3pm.

Term time opening hours

The IT Service Desk is open Monday - Friday:  

Please note that our busiest period tends to be during lunch (12pm - 2pm)

Note: The IT Service Desk does not open on weekends and University closed days e.g. Bank holidays, Easter and the Christmas closure period. 

IT self-help and logging a ticket

Get self-help and find tips and information here on the IT website. You can also chat with Falco, IT’s 24/7 chatbot.  You will need to be logged in to get the most from the IT website.

Information on how to log a ticket or to request something new can be found at this quick guide.

Wherever possible, please provide as much detail surrounding your Request or Incident as you can (answering all questions as fully as possible). If you are reporting an error, on a system please provide the exact error message.

If you need to speak to us urgently, you can call us on +44 (0)113 343 3333.

Out of hours

When the Service Desk is closed, phone calls are diverted to an out of hours service offering basic support and guidance. 

Term time

Help with Digital Education Systems

Staff Guides and Student Guides for our digital education systems are available at the Digital Education Systems Help website.

How to find the IT Service Desk (please book an appointment)

The IT Service Desk is right in the middle of campus, on the 10th floor of the E C Stoner building (Room 10.01). 

Directions from Roger Stevens Lecture Theatre Building :

Go to Level 10 of Roger Stevens and follow the Red Route. Turn right when you get to the Dolche Vita Cafe. The bridge corridor will take you to the E C Stoner Building, and you will see the IT Service Desk on the right. 


Directions from the front of the Union :

From the front steps of the Union turn right. Go through the green gates. When you reach the courtyard with the "Sign for Art" statue (also known as the Wobbly Bacon statue) turn right. Take the covered walkway and go through the red doors. 

(Wobbly Bacon Statue - "A Sign for Art")

You are now on the Red Route. Follow the corridor and when you reach the T junction turn left. The bridge corridor will take you to the E C Stoner Building, and you will see the IT Service Desk on the right.