Connecting to the University Wi-Fi


Eduroam (Education Roaming) is the University’s main Wi-Fi network. It’s fast, secure, and gives you access not only on campus but also at many other universities worldwide.

Important: Eduroam is available only to University staff and students. Guests and visitors should use our Guest Wi-Fi or refer to our guide on choosing the right Wi-Fi network at the University of Leeds.

This articles shows you how to connect to campus Wi-Fi and includes tips for getting the fastest speeds.

Connecting to eduroam

How do I connect to eduroam Wi-Fi?

Check out our simple how-to guides for connecting to Wi-Fi on different devices below:

Connecting to eduroam on Android
  • Open your device's Settings app.
  • Tap 'Network & Internet> Internet'
  • Select 'eduroam'
  • Enter the following settings (as shown below)
    • EAP method – PEAP
    • Phase 2 Authentication – MSCHAPV2
    • CA Certificate – "Use system certificate" under the CA Certificate dropdown
    • Domain - If your device asks for a domain, please enter: Leeds.ac.uk
    • Identity – yourusername@leeds.ac.uk - You need @leeds.ac.uk at the end of your username or it will not connect.
    • Anonymous Identity – Leave this blank
    • Password – Your password for your University account
  • Select connect
  • Your device may then start 'Obtaining IP address' and then should connect automatically from now on.
  • If you still can't connect go to settings, then Wi-Fi and click on connect to 'WiFi - Setup Instructions'. This should take you to a link to install the automatic set up app from the Google Play Store.

Tip: After you connect, the network is "Saved." When your device is nearby and Wi-Fi is on, your device automatically connects to this network.

Visit Android Help for guidance on how to navigate your device.

Connecting to eduroam on Windows
  • Select the Network, Sound, or Battery icons on the taskbar to open quick settings.

  • The Disconnected icon appears when you’re not connected.
  • On the Wi-Fi quick setting, select Manage Wi-Fi connections.

  • It will display a list of available Wi-Fi networks in your area. Select 'Eduroam'
  • Enter your username and password in the following format: username@leeds.ac.uk and click "Ok" to connect.
  • Your device will then configure the settings and will show that you are connected. It should then connect automatically in the future.

For more information on navigating your device, Visit the Windows support page.

Connecting to eduroam on iOS (Iphone, Ipad or Ipod)

Follow these instructions to connect your iPhone or iPad to the wireless network.

  1. Tap on 'Settings' and then choose Wi-F Select 'eduroam' from the list of available wireless networks.
  2. Enter your username and password, entering your username in the following format username@leeds.ac.uk followed by your usual University password and select 'Join 'to continue. 
  3. The certificate verification window will appear (radius.leeds.ac.uk). Click 'Trust'.
  4. When connected successfully, you should see 'Connected' next to eduroam in your list of wireless networks. Your iPhone or iPad should then connect automatically from now on.
Connecting to eduroam on Mac

Follow these instructions to connect your Mac device to the Eduroam Wi-Fi network:

  1. Click on the Wi-Fi icon in your menu bar.
  2. Select 'eduroam' from the list.
  3. Enter your username and password, entering your username in the following format: myusername@leeds.ac.uk followed by your usual University password.
  4. Click 'Ok'

    • The Verify Certificate window may now appear. Staff devices managed by the Jamf system may have the eduroam certificate pre-installed, in which case steps 5 to 8 will not be required.

    • Please note: that this window may appear several times if you are performing the annual certificate update which takes place in late May.

  5. Click 'Continue 'to open the eaptlstrust window.
  6. Click 'Use Password' to open the credentials window.
    • Your username will normally be populated automatically but, if not, enter your short username (i.e. without the @leeds.ac.uk suffix).
  7. Enter your password.
  8. Click 'Update Settings' 

The Wi-Fi icon on the menu bar will indicate that a connection is being attempted. Occasionally this may fail on the first attempt, in which case simply re-selecting eduroam from the Wi-Fi list may be sufficient to gain a successful connection.

When connected successfully, macOS will indicate this in the Wi-Fi network list (exact method will vary based on macOS version).

Your Mac should connect automatically to eduroam in future.

For more information on navigating around your Mac Device, Visit the Mac User guide.

    Connecting to eduroam on Chrome
    1. On your Chromebook, at the bottom right, select the time > Settings .
    2. On the left, select Network > Wi-Fi.
    3. Select the 'eduroam' Wi-Fi network  from the available networks.
    4. In the following window, choose PEAP as the EAP method and MSCHAPv2 as the Phase 2 authentication. In the identity, enter your username in the format: username@leeds.ac.uk and your usual University password.
    5. Your device should say that it is connected to eduroam, and should connect automatically from now on.

    Tip: If you connect to a public network, you get a prompt to go to a sign in page in your browser.

    For more information on navigating around your Chrome device, Visit the Chromebook help page.

    Connecting to eduroam on Linux

    Follow these instructions to connect your Linux device to the wireless network.

    1. From the desktop, click the icons on the top right next to the date and time, from there hover over and select ‘WiFi Not Connected’ and then click on ‘Select Network’
    2. A new window should appear, select ‘eduroam’ and then click on ‘Connect’.
    3. A new window will now appear (similar to the one below) which will ask for a series of information in order to authenticate your device’s connection to the eduroam network.
    4. Tick the box towards the centre of the list that reads, ‘No CA certificate is required’
    5. Once ‘No CA certificate is required’ is ticked the authentication options will change to what you see below. Enter and select the following information for each box:
      1. Wi-Fi security – WPA & WPA2 Enterprise
      2. Authentication – Protected EAP (PEAP)
      3. Domain – Leeds.ac.uk
      4. Inner authentication – MSCHAPv2
      5. Username – yourusername@leeds.ac.uk
      6. Password – Your password for your University account
    6. Leave ‘Anonymous identity’ blank and remember to keep No CA certificate is required ticked!
    7. Click ‘Connect’ and you should be met with the below screen.

      You should now see a new icon at the top right of your desktop, click the icons again next to the date and time to confirm that you’re connected to the eduroam network.

    For Linux Mint, please try this:

    1. Open 'Network Settings'
    2. Choose 'Connect to a Hidden Network'
      1. For Network Name, put the name of the network ('eduroam' - lowercase)
      2. For Network Security, choose 'WPA & WPA2 Enterprise'
      3. For Authentication, choose the last option: Protected EAP (PEAP)
      4. For Certificate - do not validate
      5. Then add username and password
      6. Anonymous identity: leave it blank
    Connecting to eduroam on Ubuntu

    Please note: CentOS is the only Linux OS supported by the University. There are many different versions of Linux. Although this one works with Ubuntu, it may work with other versions.

    If you use LINUX/UNIX you may need to download and install the certificates in the related article.

    Follow these instructions to connect your Linux Computer to connect to the "eduroam" network.

    • At the top of your screen, on the right in the menu bar, there should be the 'Network icon'; click on it once and it will show a list of the available wireless networks.
    • In the 'Wireless network key required' window: Set 'Wireless security' to WPA Enterprise.
      • Security: WPA & WPA2 Enterprise
      • Authentication: Protected EAP (PEAP)
      • Anonymous identity: @leeds.ac.uk
      • CA certificate: Click the 'CA Certificate file' option, a file open window should popup - locate the file: /etc/ssl/certs/USERTrust RSA Certification Authority.pem
      • PEAP version: Automatic
      • Inner authentication: MSCHAPv2

    Your computer will attempt to connect, showing a blue icon where the 'Network icon' was:

    • If you are prompted for a new password to create the default keyring, type in a strong password that you will not forget (this is so your computer can securely store the settings you have just entered). If you have previously configured a keyring password, you will be asked to enter the password you have already set.
    • You will be prompted for your University username and password: username@leeds.ac.uk
    • Your computer should now display a bubble that shows you have successfully connected to 'eduroam'

    Sometimes at this stage there appears to be a bug - Sometimes, as soon as the 'successfully connected' bubble appears, another bubble pops up, saying that 'you have been disconnected'. If this happens, right click on the 'Network icon' and switch off the wireless connection by clicking 'Enable wireless', then do this again to re-enable the wireless. The 'eduroam' connection should then connect automatically and properly.

    Reconnecting in the future

    To use Eduroam in the future, just click the 'Network icon' and select 'eduroam' from the list of available wireless networks. If you are asked to do so, enter your keychain password. The connection will start automatically, and then you should be able to access the internet. 

    Connecting to eduroam on Pixel

    Follow these instructions to connect your Pixel device to the wireless network.

    1. Step 1: Go to 'Settings'
    2. Step 2: Go to 'Network & Internet'
    3. Step 3: Select 'Wi-Fi'
    4. Step 4: Select Eduroam, then set the following details:
      • EAP method: PEAP
      • Phase 2 auth: MSCHAPV2
      • Set CA Certificate to Trust on First use, or on older devices select: do not validate. 
      • Enter your University username in the identity section in the following format: username@leeds.ac.uk
      • In The Anonymous Identity box enter username@leeds.ac.uk
      • Enter your University Password;
      • In Advanced Options got to Privacy and select 'Use Device MAC'
    5. Step 5: Select 'Connect'

    Tip: To get to Wi-Fi settings, you can also swipe down from the top of your screen and tap on the Wi-Fi . Learn how to quickly change common settings.

    For more information on navigating your Pixel device, Visit the Pixel Phone help page.

    Connecting to eduroam using the 'geteduroam' application

    Connecting to Eduroam via the 'geteduroam' application

    Step 1: Download the Onboarding Tool

    To simplify setup, download and run the eduroam Configuration Assistant Tool (CAT) for your device:

    • Visit https://cat.eduroam.org
    • Select University of Leeds from the list.
    • Download and run the setup tool for your specific device.

    Alternatively, mobile users can install the geteduroam app from the app stores:

    • iOS (Apple App Store): Search for geteduroam and install it.
    • Android (Google Play Store): Search for geteduroam and install it.

    Step 2: Configure Your Device

    Once you have downloaded the setup tool or app:

    1. Open the geteduroam app or the downloaded configuration file.
    2. Search for the University of Leeds and follow the on-screen instructions.
    3. When prompted, enter your university username and password (in the format yourusername@leeds.ac.uk).
    4. Complete the setup and ensure Wi-Fi is turned on.

    Step 3: Connect to eduroam

    1. Ensure that Wi-Fi is enabled on your device.
    2. Locate eduroam in the list of available networks.
    3. Select eduroam, and your device should connect automatically.
    4. Test your internet access to confirm successful setup.

    Troubleshooting Tips

    Ensure your username includes the full domain (e.g., yourusername@leeds.ac.uk).

    • If you change your university password, you may need to update your eduroam credentials.
    • Restart your device if you experience connection issues.

    Wi-Fi and broadband advice

    Troubleshooting and improving your Wi-Fi speed

    Students and Staff who study and work from home can refer to the following advice to optimise and improve their home broadband and wifi networks.

    Who's responsible for your internet?

    If you're living in private accommodation and internet is included in your rent contact your landlord and find out what they can do to resolve the problem. Can they improve the internet speed in your residence? Put extra wifi points in? Or provide you with a wired connection?

    If you're living in private accommodation and internet access isn't included in your rent, talk to your Internet Service Provider (BT, Virgin etc.). Money Saving Expert has some tips on negotiating with your Broadband supplier. Make sure you've got your broadband contract details, any usage limits, etc., to hand. 

    Remember - domestic broadband connections are sold as a shared service which is designed to have contention (capacity shared between lots of households). At times of peak usage, you should not always expect to get the advertised speeds.

    Improving Wi-Fi speed and strength

    Wi-Fi extenders

    If your broadband is great, and some parts of the house have a strong wifi signal, you can use a wifi extender to improve the signal in weak areas.

    Go Wired

    If you are the only person using your broadband router, it is easy to access and you are close to it, you can use an ethernet cable to connect directly to the router (but you'll probably need an adaptor to connect your laptop to the ethernet cable)

    Poor Wi-Fi speed or signal strength

    With more people studying and working from home, home broadband and wifi networks are going to come under increasing strain.

    If you're living in private accommodation and think your wifi isn't as quick as it should be, follow the guidance below. For students, if, after following the advice, your wifi still isn't good enough for your studies, the University may be able to provide an O2 4G dongle. Contact your school to find out more. O2 provides a coverage checker to see the level of the signal in your area.

    If you're living in University accommodation, your residence can give you an Ethernet cable and adaptor so you can connect directly to the wired network. If your wifi isn't working at call, contact the IT Service Desk.

    Troubleshooting

    Rebooting your Broadband

    If you think you're experiencing problems with your broadband connection, restarting your broadband router may help resolve the issue. However, if you frequently restart your router, your Internet Service Provider may think that you have a fault with your line or equipment which can sometimes result in an automatic reduction in your line speed to improve the reliability of your connection.

    How many people are using your broadband?
    • If you're sharing a house, talk to your housemates about how and when you require internet usage.
    • Gaming and streaming HD video can use up a lot of bandwidth. Turn on your radio or watch broadcast TV rather than streaming, or download music and video overnight. 
    • Did you know streaming in HD rather than 4K resolution, or in SD rather than HD resolution, is about a 75% bandwidth saving each time? Does it really need to be the highest quality? 
    • If you don't need video, turn it off. Most online meeting platforms will let you turn off incoming video and your own outgoing video to save bandwidth. 
    • Other appliances, such as microwaves, can interfere with your wifi signal. Don’t microwave your baked potato during an important meeting!

    Service Unavailable

    Why is my Internet service unavailable?

    Sometimes ISPs (Internet Service Providers) and other web services encounter problems and cannot be accessed for a period of time, this can be very inconvenient and worrying.

    Downdetector shows the service status of most ISPs and web services. If a service you would normally use is not connecting or responding or your wifi connection is not working, it is worth checking this site to see if that service is not currently working.

    Important: The University is not responsible for the safety or security of any external services.

    If you're living in University accommodation, your residence can give you an Ethernet cable and adaptor so you can connect directly to the wired network. If your wifi isn't working at call, contact the IT Service Desk. 

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