Leeds University Microsoft Windows Out of Compliance Devices and self-help guide


Overview

It is important that all Leeds University IT devices are maintained, configured correctly and security patches are applied. Computers need to be regularly connected to the internet. and in some cases the University network or Pulse Secure VPN (Virtual Private Network), to allow them to be updated, configured and monitored. 

Examples of how a device may be out of compliance include (but are not limited to)
1. Operating system being out of date or missing critical security patches
2. Not communicating correctly with University computer management systems
3. Having software installed that is no longer supported by the vendor or has been retired by the University, such as Sophos Safeguard (to be replaced by Microsoft Bitlocker), McAfee Antivirus (To be replaced by Microsoft Defender).

Actions Required if you suspect your device is not compliant

If the device is registered for use on the campus network connect the device to the network and leave the device connected to the network for at least 4 hours for the updates and configuration changes to apply.

If the device is not enabled for Leeds University network access, connect to any wifi network including Eduroam then connect to Pulse Secure.  Please note: Updates will not apply connected to Eduroam only and you will need to connect to Pulse Secure as well.  Once connected the device will need to stay connected for several hours depending how many updates and configuration changes are required. In a small number of instances, the updates will not apply, and scripts do not run correctly to remove retired applications.  In this case assistance from IT will be required.

The current version of the VPN Pulse Secure is 9.1.13.  If you have a previous version installed this may need uninstalling before the correct version can be installed.

Installation and usage instructions for Secure Pulse are available on the below KB article.

https://it.leeds.ac.uk/it?id=kb_article&sysparm_article=KB0014410