What is new Microsoft Teams?

What is new Microsoft Teams?

Microsoft have redesigned the new Teams desktop client with performance in mind. They aim to provide a faster, simpler and more flexible experience. The new Teams client loads faster and lets you join meetings more quickly. If you have multiple accounts with different organisations, the new Teams can bring them together more easily in one place. There will also be changes to the web browser version of Teams to ensure a consistent design experience. We recommend using Microsoft Edge or Google Chrome where possible to get the best experience using Teams on the web.  

What's new?
Accessing new Teams
New Features
New Teams troubleshooting, workarounds and known issues
What will happen to Teams Classic

What's new?

From 31st March 2024, you will be prompted by Microsoft to access new Teams when signing into Teams Classic.  

This means that by default when you launch Teams in the desktop app or in the browser (Edge or Chrome), you will access new Teams rather than Teams Classic. This is being forced by Microsoft worldwide. 

If you are using a University managed device (Windows or Mac) temporarily you will see two versions of Teams - ‘Teams Classic’ and 'Microsoft Teams (work or school)’ (which is new Teams) as two separate applications. Please see What will happen to Teams Classic?

If you are using the web browser version of Teams (Edge or Chrome), your version will be automatically switched to new Teams in the browser. For other browser availability please see Microsoft’s rollout guidance

Please note that there may not be feature parity between Teams Classic and new Teams yet. Please see the Microsoft guidance for information on feature parity differences between Teams Classic and new Teams. 

Accessing new Teams

From March 31st, new Teams will be the default Teams application. This article linked covers how to access the new Teams desktop application in Windows and Mac on University-managed devices. This includes how to access the desktop application, the minimum requirements for accessing desktop Teams and what to do if your machine does not meet the minimum requirements. 

New Features

The new Teams experience features a redesigned user interface with a simplified and modern look. It aims to provide a more streamlined and intuitive user experience. Microsoft have provided a list of notable changes you can expect below:

  • Teams and Channels: The navigation within Teams has been improved. It includes changes in how teams and channels are displayed making it easier for users to access and manage their teams and conversations.
  • Meetings and Calls: Changes were made to the meetings and calling features to enhance the overall experience. This includes improvements in scheduling meetings, joining calls, and managing meeting options.
  • Search and Discovery: Enhanced search functionalities are included in the new Teams experience, making it easier for users to find messages, files, and other content.
  • Integration with Microsoft 365: The new Teams interface includes better integration with other Microsoft 365 applications and services, providing a more cohesive collaboration experience.
  • Customisation: The ability to customise the appearance and layout of Teams has been expanded in the new Teams interface, allowing users to tailor the platform to their specific needs

New Teams troubleshooting, workarounds and known issues

If you are experiencing issues when logged into new Teams, please view our dedicated KBA linked here

What will happen to Teams Classic? 

From March 31st, any classic Teams users who haven’t updated to new Teams will begin seeing an informational banner to remind them about the timeline for the Microsoft AutoUpdate. You will see the following messages: 

Classic Teams will soon be unavailable for use. You’ll be switched to the new Teams after this date. Learn More. Switch now
Classic Teams will soon be unavailable. Learn more Get the new Teams  

If Microsoft is unable to move you to new Teams, you may see the following banner message: 

Classic Teams will soon be unavailable for use. To use the new Teams, update your OS to meet requirements or contact your IT admin. Learn more. 

Classic Teams users who have encountered issues moving to new Teams or who don't meet the prerequisites to upgrade will temporarily still have access to the classic Teams client for the time being. We strongly advise you to contact IT Services immediately to discuss further support.


We appreciate there may be some features that have been updated or altered with the introduction of new Teams. If you are not satisfied with the changes Microsoft have made, please use the feedback link below, so this can be raised directly. As this is a global rollout, and beyond the university's control, you may see similar feedback here as well: Feedback 
We can also feedback any relevant information to our Microsoft account team.

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