This article includes Frequently Asked Questions on the Windows 10 update
One of the biggest threats to the University is a cyberattack which could prevent access to, or result in leakage of, our valuable research and administrative data. We need to ensure that all of our computers are kept up to date and regularly patched against the latest vulnerabilities to avoid such threats.
It depends on what version of Windows 10 is currently running on your computer (please follow these instructions to verify if you are unsure):
Additionally, whilst you only need to install the update on your University owned Windows 10 computer, please note that Office 365 will also be blocked on any personal Windows 10 computers until the University owned device is compliant.
Follow the steps below as soon as possible to ensure you have successfully installed the Windows 10 update:
The update must be installed on any University owned Windows 10 computer you use.
You do not need to install the update on other versions of Windows Operating System (for example, Windows 7 and Windows 11), or other Operating Systems (such as iOS, Android, etc).
If you believe you have already completed the update on your device, or you use multiple devices please contact IT using this form.
There are two main reasons:
Please contact IT using this form so that we can assist you with the update.
The first step is to ensure you have installed the Windows 10 update. If you are having issues completing this step or if you urgently need to restore access to your device, please contact IT using this form.
No. You only need to install the update on your University owned Windows 10 device. However, please note Office 365 will also be blocked on any personal Windows 10 computers until the University owned device is compliant.
Yes, you will still be able to use Office 365 applications on your web browser or Windows Virtual Desktop.
If you have not installed the Windows 10 update on your University owned Windows 10 device, then you will not be able to use Office 365 applications installed on your Windows 10 computer, including personal devices.
Yes. However, if your Windows 10 computer is running version 1703 or older, it will be disabled, and you will no longer be able to use it.
Yes. All computers will need to be turned on and steps above completed to make the update. The last logged on user to use these devices will have been contacted to ask them to update it. It if is a shared computer and they are not able to update, they need to contact IT using this form to let them know.
Yes. If the device remains disabled or without access to Office 365 applications, please contact IT using this form. Please let us know the device number for this machine so we can update our records.
In this instance, please contact IT using this form to let them know.