Software Exception request - for restricted software installation on university devices


Instructions on how to request installation of restricted software and how to fill out the Software Exception Request Form.

Objectives

How to fill out the form

Examples of Restricted Software

 

Objectives

The objective of using a software exception request is to control the installation of any software known as a potential risk to the University data and network integrity.

The IT department is continually working on the digital safety of our students and staff, developing solutions to make academic software more easily accessible to our colleagues.

A list of approved software can be found on the Software A-Z page, and we’re also working on making software available for use via AppsAnywhere, which allows users to install and run software on their computers without the need for admin rights for the installation.

There is still some software that will require special authorisation to be installed on your university work computer. The most common kinds of software are Virtual Machine/Virtualization, Cloud Storage & Remote Desktop software. If you would like to install one of these software for any purpose, you will need to fill out the software exception form, get it authorised by your School (or Service) and then attach it to a request ticket to be analysed by the IT Governance, Risk and Compliance team.

How to fill out the form

It is mandatory that all fields are completed before attaching the form to your request ticket.

Computer name: Please follow this guide - How to find the name of your computer

Data Classification: Unclassified, Confidential or Highly Confidential – details can be found under Classification in the Information Protection Policy.

Faculty Sign-Off: Ideally, the form will be signed off by your Head of School/Service (or nominee) – or, depending on the nature of your request and the classification of data, your line manager/supervisor could also authorize your request.

Once it’s all completed, create a request ticket and attach the form.

Examples of Restricted Software

Cloud Storage:

Virtual Machine:

Remote Desktop:

Other Software:

These are just examples, this is a work-in-progress list that will be constantly receiving updates; depending on the software you are willing to install on your work computer, you might be instructed by a member of our IT department to fill out the Software Exception Request form.