From early to mid-November 2022, you will be able to decide what happens when you receive a Microsoft Teams call while you’re already on a call or in a meeting. Rather than interrupting you, the new call will follow your ‘if unanswered’ settings in your call answering rules.
To edit your ‘if unanswered’ settings:
- Open Teams as normal
- Select the three dots (…) next to your display picture or initials in the top right-hand corner of the screen.
- Choose Settings
- Choose Calls from the Settings window
- Ensure ‘Calls ring me’ is selected and select an option from the ‘If unanswered’ dropdown
You can choose from:
- Voicemail: The new incoming call goes to voicemail if you are already on a call or in a meeting. This is the default. More information on adjusting your voicemail settings is available on the Microsoft website.
- New number or contact: You can add a phone number (including external phone numbers) or find a University Teams user to direct the call to. Please be aware you must ask the user’s permission before auto forwarding your unanswered calls to that person.
- Do nothing: If you select ‘Do nothing’ the caller will hear a busy tone and their call will not be put through.
- Call Group: If you select ‘Call Group’ the new call will be forwarded to other members of the group. You can create a new group from this option and also can decide whether to ring everyone in the group at the same time or in the order they appear in the group. More information on setting up call groups is available on the Microsoft website.
Whichever option you select you will see the missed call under your Calls tab in Teams and the call will appear in the log in red with a status of ‘missed’.