IT at the University of Leeds – Essential Guide for Staff


This article provides essential IT guidance for new staff joining the University of Leeds.

It covers how to access core systems, register with Duo, request equipment, work remotely, and get support from the IT Service Desk.

1. Getting Started at the University

If you are new to the University, begin with the new staff welcome page on the Organisational Development and Professional Learning (OD&PL) site. 

Read on for more details about setting up your account and computer, and getting support.

2. Registering for Two Factor Authentication

Both Duo and Microsoft Authenticator are currently used at the University.

Register for Duo
  1. Visit Microsoft365.com
  2. Sign in with your University username in the format username@leeds.ac.uk
  3. Follow the on‑screen prompts to complete Duo setup

You must register with Duo before accessing University systems.

Register for Microsoft Authenticator

Microsoft Authenticator is required for secure access to University systems.

  1. To register:bGo to https://mysignins.microsoft.com/security-info
  2. Sign in using your University username in the format username@leeds.ac.uk
  3. Select "Add sign-in method" and choose Microsoft Authenticator
  4. Follow the prompts to complete Microsoft Authenticator setup 

3. Laptop and Equipment Requests

How to request equipment

Requests for loan devices for home working are managed centrally by schools, institutes or professional services areas.

Speak to your Head of Service or local representative to confirm where your request should be submitted.

Purchasing peripherals (Keyboards, Mice or Webcams)

For items such as keyboards, mice or webcams:

  • Use Science Warehouse, or
  • Ask a colleague in your department with access to order on your behalf

For bulk purchases, use the request forms in the related requests section.

Support for students

If any of your students are experiencing difficulties with online or digital learning, the Student Support Office may be able to provide a loan laptop.

4. Working Remotely

A range of services are available to support home and off‑campus working.

Core remote access services

Microsoft 365 

  • Most University services can be accessed via a browser or the Microsoft 365 apps.

AppsAnywhere

  • Provides you and your students with access to University software.
  • Works on Windows devices and through the Azure Virtual Desktop (AVD).
  • AppsAnywhere works like an app store for software.

Azure Virtual Desktop (AVD)

Provides access to:

  • M and N drives
  • Many software applications
  • Web services such as ESS
  • Restricted apps: SAP, Banner ODBC, Argos
  • Other services not available via browser, Microsoft 365, or AppsAnywhere Always log off Azure virtual desktop when finished.

Other access methods (specialist use only):

  • VPN
  • Remote Desktop Gateway
  • These are used by a small number of staff for specific applications.

See further details on the remote access methods page.

Digital practice guidance

Support for online and hybrid teaching is available through the Digital Practice website

5. IT Support and Guidance

The start of term is busy, so please:

If you still need help, use the online forms to:

You can also book an in-person appointment with the IT Service Desk. (Appointments must be booked in advance.)

6. LinkedIn Learning

LinkedIn Learning offers over 15,000 professional courses in:

  • Technology (including Microsoft 365)
  • Business and professional development
  • Creative skills

As a staff member, you have free, unlimited access.

Frequently Asked Questions ❓

Do I need Duo to access all systems?

Yes. Duo is required for almost all staff systems, including Microsoft 365 and Azure virtual desktop.

Can I request a laptop directly from IT?

No. All equipment requests are coordinated through your school, institute or professional service.

What should I do if I can’t access a system from home?

First check if the service is available via browser or Microsoft 365. If not, use Azure virtual desktop. For specialist systems, check if VPN or Remote Desktop Gateway is required.

Can I install Microsoft 365 on my personal device?

Yes. Staff can install Microsoft 365 on up to five devices.

Where can I find guides for online teaching?

Visit the Digital Practice website for help with hybrid and online delivery.