Introducing our new chatbot – Falco

Falco, the new IT Services chatbot, is available to help you with your IT questions.

What can Falco help me with? 

Falco is here to help you find information, request something from the catalogue or raise and check IT tickets. Available 24/7, Falco is here to provide support for your IT queries.  

Why is Falco important? 

Our automated chatbot can help direct you to the support that you need at any time of day to give you the best experience with IT Services. Not only does this mean an improved service for you, but by reducing the volume of tickets, we can reduce the impact on our Service Desk and increase their efficiency to give them more time to deal with critical issues.  

Where do I find Falco?

Start chatting with Falco using the Open chat window button in the bottom right hand corner on every page of this site.

Falco icon

Why not try asking Falco: 

"Are there any services down right now?" 

“I need help getting connected to wifi.” 

“Where is the IT service desk on campus?” 

Falco is on a journey to becoming as helpful as possible. Whilst there are loads of questions that Falco can help you with right now, we will be updating its capabilities in the future, so keep an eye out for these.

Give Falco a try today!


The Falco chatbot is not fully accessible. People who use assistive technologies, such as screen readers or voice navigation software, may find Falco difficult to use.

The chatbot is an alternative route to accessing the information already on the IT site, so we recommend people who use assistive technologies consider using the IT site as normal or call the Service Desk on +44 (0)113 343 3333.

We will be working to improve the accessibility issues that we can control and continue dialogue with the product supplier to establish and encourage full WCAG 2.1 AA compliance. Details of non-compliances and how to report an accessibility issue with the chatbot will be available via the Falco accessibility statement