Purchasing laptops and computers – Sept 2022 update

The issues with availability of laptops have now been resolved, however, there is still a significant backlog of requests. As a result, we can't supply new computers unless it is absolutely necessary (for example for a new starter or if your laptop is broken).  

Please note the delivery times from the supplier for laptops and Macs (both laptops and desktops) are still very volatile and outside our control, so unfortunately there may still be delays when we order equipment for you.

Windows Refresh - upgrading Windows 7 

From January 2023, Microsoft will no longer support Windows 7. This poses a security risk for all Windows 7 devices on the University network. We have set up the Windows Refresh project to remove all Windows 7 laptops and PCs and replace with Windows 11 devices by the end of 2022. 

There is no need to request an update or replacement if you have a Windows 7 device. You will be contacted by the Windows Refresh project soon.

Ordering computers - for individuals 

  • For new starters
    Please ask the new starter to submit an order (see the related requests section) as soon as possible. They will need to have received their username before doing this, but they can apply for a username as soon as their job offer has been confirmed. More information on the ordering and purchasing of laptops is available. 
  • Broken computers
    If you cannot work on your current computer because there is a fault with it, please log an incident with the IT Service Desk. If they cannot fix it within a reasonable time, they will ask you to submit an order for a new computer.  
  • Working but out of warranty
    If your computer is working but out of warranty – do not request a new computer. It will be replaced as part of the projects mentioned above.  

For departments / bulk orders 

We are not able to do bulk replacements (eg for a whole office area) at this time. Please discuss options with the Business Relationship Manager for your area.  

Return to campus requirements 

If your area needs laptops or docks to aid the return to campus, please discuss options with the Business Relationship Manager for your area.