Blackboard Collaborate - Help & Support for Staff


Blackboard Collaborate is web based online interactive session platform. It includes audio, video, text chat, an interactive whiteboard, PowerPoint display, application sharing, breakout rooms, polling and session recording.

It is one of three virtual classrooms used by the University for online teaching, (the others are Microsoft Teams and Zoom). If you intend on using Blackboard Collaborate to deliver some of your teaching, please ensure you provide guidance to your students on how they will be expected to access their teaching and learning.

Get help and guidance

The Digital Education Systems Help website contains a library of user guides (step-by-step how-to guides and video tutorials) to help you use Collaborate Ultra. You can also search the Digital Education Systems Help website for answers to questions you have relating to Collaborate Ultra.

Additional support

If you are having technical issues using Collaborate Ultra or have questions that aren't answered by the published guides and FAQ's on the Digital Education Systems Help website you can also access support via the IT Service Desk (this website) by logging a request for support using the Log a general Request form, or report something broken using the Log an Incident form.