Ally - Help & Support for Students


Have you ever found content in your course that was difficult to read, or you wish came in a different format? With Ally, you can download alternative formats of instructor content directly from your module or organisation in Minerva.

Alternative formats aren’t just for a select group of students. Alternative formats benefit everyone. For example, maybe you have a lot of course material to read and get eye strain, or maybe you’re an auditory learner. Listen to an audio format of the learning materials instead. Choose the format, or formats, that best suit your learning needs.

Get help and guidance

The Digital Education Systems Help website contains a library of user guides (step-by-step how-to guides and video tutorials) to help you use Ally. You can also search the Digital Education Systems Help website for answers to questions you have relating to Ally.

Go to the Ally Student Guides

Additional support

If you are having technical issues using Ally or have questions that aren't answered by the published guides and FAQ's on the Digital Education Systems Help website you can also access support via the IT Service Desk (this website) by logging a request for support using the Log a general Request form, or report something broken using the Log an Incident form.