This is because :

• Only computers using a wired connection to the university network can use certain resources like the print queue "Staff on LeedsPrint"
• Laptops issued during the pandemic were not registered to be able to connect to the university's wired network
• Not all network sockets are connected (patched) to the university network
• Even if you are plugging your laptop into a docking station that has a wired network connection - the laptop may be using the Eduroam WiFi network

As a work-around, you can connect to the Windows Virtual Desktop to use these restricted resources. Additionally - you can submit documents to MyPrint from any WiFi connected device by uploading them using the Web Print feature at https://myprint.leeds.ac.uk or emailing the documents as attachments to mobileprint@leeds.ac.uk.

To get your university laptop registered for the wired network and to have the network socket patched please login to the IT website and log a general request asking for the laptop to be registered to use the wired university network.

You must provide the following information so that we can fulfil your request:

• Laptop name or asset tag (read the article How to find the name of your computer for further guidance)
• The numbers from the front of the network socket that the docking station or the laptop will be connected to
• Building and Room

Please note that personally owned laptops must not be connected to the university's wired network.