If you have had problems with emails being incorrectly identified as spam or junk, please follow the recommended solutions in this article.
1. On the Home tab in Outlook, click 'Junk', and then click 'Junk E-mail Options'.
2. On the Options tab in the Junk E-mail Options dialog box, select the 'No Automatic Filtering'. We have found that some users have this set to 'Safe Senders Only'.
3. Click on the 'Blocked Senders' tab. Make sure any email addresses you want to receive mail from are not listed. You can also add here any email addresses that you would like to block.
4. Click the tab 'Safe Senders'. Add any email addresses you want to ensure do not go to spam or junk.
Outlook on the web
1. Visit office365.leeds.ac.uk, then open the Outlook app. Open settings by clicking on the cog in the top right and then click on 'View all Outlook settings'
2. Navigate to the 'Junk email' tab within settings.
3. Check 'Blocked senders and domains' to make sure any email addresses you want to receive mail from are not listed. You can also add here any email addresses that you would like to block here.
4. Add into 'Safe senders and domains' any email addresses you want to ensure do not go to spam or junk.
5. Under 'Filters' make sure that 'Only trust email from addresses in my safe senders and domains list and safe mailing lists' is unticked.
To see your spam-quarantined messages in quarantine:
If you want to remove someone from the blocked senders list: