This article applies to users of AppsAnywhere that are unable to launch software on their own personal Windows devices, and receive a "License Expiration" error message.
If the username on your personal Windows device contains certain special or non-English characters (such as Chinese characters), applications cannot be launched via AppsAnywhere and you will receive a License Expiration message as below:
This issue is currently being investigated by our AppsAnywhere software vendor.
As an interim workaround, you will need to create a new local user account on your personal device that does not contain special or non-English characters.
Details on how to create a new user account can be found in the following link:
If you have tried the above and you are still having issues, please raise this as an incident via it.leeds.ac.uk and select "Something Broken" or contact the IT Service Desk.