'Bring Your Own Device' Support Guidelines

IT aims to support the work of staff and students using personally-owned devices by providing systems that allow secure access to University services.  We aim to provide support for our services on multiple operating systems; this includes Windows (version 10 and above), Mac OS , Linux, Android and iOS.

However please be aware that not every device will:

1. be compatible, e.g. some applications will only work well in particular browsers;
2. meet the minimum system requirements for particular systems and software, e.g. a Kindle is unable to connect to the Leeds University wireless network due to technical limitations of the device itself

IT provides support for the following services on laptops, smartphones and tablets:

• Connection to Windows Virtual Desktop (WVD)
• Connection to the Leeds Wireless Network (Eduroam)
• Connection to the Residence Network
• Connection to the Virtual Private Network (VPN)
• Configuration of email clients to access University Email
• Connection to MyPrint Mobile
• University Multifactor Authentication issues (DUO)

Please note that the following terms apply to ALL support requests:

• IT support staff will respond to requests by phone, or in person appointment only (e.g. at the IT Service Desk).
• Support time for personally owned devices will not normally exceed 30 minutes. After this time, we may advise you to use external third-party services.
• Support is provided for off-campus Internet connections on a best endeavours approach. Requests for support should be raised with the relevant Internet service provider if we are unable to assist.
• We will endeavour to resolve your issue, in line with our guidelines, but cannot guarantee that all issues will be resolved.
• We cannot provide support for personally owned peripheral equipment such as printers, monitors, external hard drives etc.  If you have a support request relating to non-University owned peripheral equipment you are advised to contact the retailer or manufacturer.
• We cannot provide support for School/Department specific software (either local installation or use of the software).
• We are not responsible for data loss – you are advised to ensure that all your work is backed up.  We strongly advise using your OneDrive cloud storage for any critical University data, and not the device local hard drive.
• You are advised to follow policies and procedures on encryption, using the cloud, and keeping your data safe when travelling.  Further guidelines are available here: Device Security
• You are advised to take reasonable steps to protect your devices against viruses, malware and data loss.