From Monday 28 June 2021, you will need to use Duo multi-factor authentication (MFA) to access all Windows servers using the Remote Desktop Gateway (RDG - rdg.leeds.ac.uk). This means that anyone (including external vendors) who needs to access a Windows server remotely for support or maintenance will need to have a valid, enrolled Duo account and Duo installed on a local device.
If you or your team work with vendors who need remote access to a Windows server then you must ensure they have their own account (not shared) which is Duo enabled.
Duo is used on the Remote Desktop Gateway (RDG - rdg.leeds.ac.uk) to access Windows based servers.
Most University staff and students should already have a Duo enabled account. If you are not already enrolled and you can't find the enrolment email or reminder, please contact IT.
Duo MFA access is linked to a specific account and must be associated with a single individual, not a shared account.
If a vendor has an account which is not already Duo enabled, their University contact should submit a request to IT. They must include:
Some vendors may be using one account to log into the RDG and a separate account (DS\username) to then log onto a Windows server. In this case it is the account they use to log onto the server (DS\username) which needs to be Duo enrolled.
If any vendors are using a local computer account (servername\username) to logon to a Windows server then this cannot be Duo enrolled and the Vendor must enrol the account used to log on to the RDG itself or have a new account created.
In exceptional circumstances, temporary access may be granted, please contact IT.