In line with the University's Information Protection Policy, it is no longer be possible to automatically forward messages from University email accounts to any email address that is external to the organisation. This change has been in place since April 2021.
What change was made?
We have removed the ability to automatically forward messages from your University email account to any email address that is external to the organisation. Any attempt to apply automatic forwarding, or create mailbox rules to automatically forward emails, will result in NDR messages (Non delivery reports).
Why can I not use this functionality?
This is in compliance with the University Data Policy.
Please refer to point 40 of the University's Email Security Policy relating to automatic forwarding.
Do I need to do anything?
If your Leeds University email account currently has auto-forwarding enabled to send to an external email account, then all incoming messages will generate a non-delivery report message. To stop these error reports, you will need to deactivate auto-forwarding and if necessary, also turn off any forwarding rules.
How to turn off Auto-forwarding
- Visit office365.leeds.ac.uk in a supported web browser and sign in with your <username>@leeds.ac.uk
- Click the Outlook app
- Click the cog in the top right corner and click View all Outlook Settings
- A new window will be presented. Under Settings, click Email and then the Forwarding tab
- Uncheck the box next to Enable Forwarding
- Click Save
How to remove Auto-forwarding rules
Microsoft guidance on how to delete Auto-forwarding rules
Are there any circumstances where I can forward email messages?
- It is still possible to automatically forward to email addresses within the organisation.
- It is still possible to manually forward emails.
Due diligence must be applied when forwarding messages, as per the Email Security Policy, points 37 through to 42.