Configure your Windows 7 computer to connect to an on-campus computer remotely


If you are having problems connecting to an onsite computer, it may be that the problem is a result of your computer at home still using Windows 7. To fix this you can follow the instructions in this article.

University owned computers

If you have a computer that has been supplied by the University, we can help you resolve this issue. Please log a support request via the related requests link.

For those staff that have been granted administrative privileges to their computer and are confident in attempting to fix the issue themselves, please see the fix details below.

Personal devices

We would advise you to consider upgrading your computer to Windows 10. Licenses can be purchased by staff via On The Hub: https://leeds.service-now.com/kb_view.do?sysparm_article=KB0011441

Alternatively, you may wish to speak with your line manager regarding the possibility of being supplied a suitable computer for working at home.

If you wish to attempt to fix the issue, please note that we provide this guidance in good faith and cannot be held responsible for any problems this may cause to your computer. If you are not confident in following these instructions, we recommend you seek expert help. The University IT service is not able to assist with fixing personal devices.

Fix details

Method 1: Windows Update

The update required is provided as an Optional update on Windows Update. To install this update on the Windows 7 computer at home:

You may need to reboot your computer for the update to apply.

Method 2: Microsoft Download Center

First you will need to determine if your computer at home is running Windows 7 32-bit or Windows 7 64-bit:

Depending on the version you have, the following files are available for download from the Microsoft Download Center:

32-bit version of Windows 7 - Download the update

64-bit version of Windows 7 - Download the update

When you have downloaded the relevant update on your Windows 7 computer at home, locate the file in your Downloads folder and double click on it to run the application. This will install the update to fix the problem. Once complete you are advised to restart your computer.


Final step to enable the fix

After completing one of the above steps, you will need to ensure the new configuration install is applied. 

To apply the configuration: Download Easy Fix Installer

When you have downloaded the Easy Fix Installer on your Windows 7 computer at home, locate the file in your Downloads folder and double click on it to run the application. This will install the configuration to fix the problem. Once complete you are advised to restart your computer, before restarting follow the next step.

Once you have applied the Easy Fix you will also need to apply a change to the registry, first you will need to download the file from the following link: Download Win7-TLS-Config.zip

In you Downloads folder extract the Win7-TLS-Config.EXE by right clicking on the Win7-TLS-Config.zip file and select Extract All, browse to the destination folder or accept defaults and click Extract.

Double click the Win7-TLS-Config.EXE file in the location you have extracted the file to apply the configuration changes, "Windows TLS Registry Keys Updated" when the configuration is complete. Click OK.

Restart your computer.

These instructions have been taken and adapted from: https://support.microsoft.com/en-gb/help/3080079/update-to-add-rds-support-for-tls-1-1-and-tls-1-2-in-windows-7-or-wind

And: https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392