Please review the following Frequently Asked Questions if you are experiencing issues with AppsAnywhere.
AppsAnywhere provides web-based portal access to a wide range of university software. AppsAnywhere streams software to University Windows Computers, Windows Virtual Desktop or your own Windows PC. Please review the following Frequently Asked Questions if you are experiencing issues with AppsAnywhere.
Please visit https://appsanywhere.leeds.ac.uk to access AppsAnywhere.
Use your usual university username and password: this is the same one you use to access a PC on campus. You will need to enter your username as 'firstname.lastname@example.org'.
At the moment, only Windows based operating systems are supported. Please use the Windows Virtual Desktop service to log into AppsAnywhere and launch your applications from there. We have provided Mac installation files for a small number of applications, via AppsAnywhere, to allow the application to be manually installed on your Mac device.
Please watch this video for guidance on how to install AppsAnywhere on your personal windows computer:
Validating your session will let the App Store know your location, type of operating system you are running and who you are. This information will let the App Store know what software you are allowed to launch.
If you see a red banner at the top of the web page, first click on the 'Retry' button to re-try the validation process.
If that does not work log out of AppsAnywhere and close your web browsers and try again. If the issue persists, reboot your device.
If you didn't receive a prompt to automatically install the AppsAnywhere client when you first signed into the portal, you can install it manually instead. You will have received the above Validation failed message, but you should still be able to see the AppsAnywhere client in the list of applications. This should be the first application listed. Click the 'Download' button to install the client. Once installed, logging out of AppsAnywhere and back in, should then validate your session and allow other applications to launch.
Important: the above listed installation process is only available for personal devices. If you have a University Device then you can install the AppsAnywhere client from the Software Center.
Intallation requires at least 5GB of free space. When you launch an application for the first time, the AppsAnywhere client will install the CloudPaging Player. If this does not install (you receive a "Something Went Wrong" error), it often means your local disk (C: Drive) does not have enough free space. To resolve this issue, try freeing up some space and trying to launch an application again.
You can use the Cloudpaging player application to check the status. Open the Cloudpaging player by clicking on the desktop icon, or double-clicking the Cloudpaging player in the system tray at the bottom-right of your screen.
The Cloudpaging player shows the status of all of the software that has been launched from the AppsAnywhere portal. There are several statuses that may be listed:-
If the software is 'prefetching' or 'virtualising', wait until those processes are complete. If the software is showing as running but nothing is on the screen, click on the software to highlight it then click on the 'Stop' button.
We are starting to make applications available in 'Offline' mode. This means that the entirety of the application is downloaded to your device when you first launch it. The application will launch and then continue to download in the background. In the CloudPaging Player you will notice the status as "Paging the remainder" as it continues to download the software.
Clicking the 'More Info' button under the application in the AppsAnywhere portal will provide further information about the application, including if it can be used Offline.
Applications can be used Offline for up to 30 days before they will require an internet connection to re-validate. An internet connection is therefore be required every 30 days.
In the CloudPaging Player, click the 'File' menu and select 'Information Pane'. Highlighting an application in the Player will then display the 'Offline Remaining Time' in the information pane. Each time the application is launched while connected to the internet, the offline counter will reset to 30 days.
Open the Cloudpaging player, and click on the application you want to remove. If the application is currently running, make sure you have saved any work, and click 'Stop'. Once stopped, click 'Remove'. The application will be removed.
On a rare occasion an application may seem to be ‘stuck’ in the Cloudpaging player and it won’t let you stop or remove it. If this happens, just reboot your computer (after saving your work), and the application should now allow you to stop and remove it.
The Cloudpaging Player has a cache where it stores temporary files. This will sometimes need clearing out. To do this, open the Cloudpaging player, Click 'File, Options'.
Click the 'Cache' tab, then 'Clear Cache' button.
By default the Cloudpaging Player will run in the background when Windows boots up. If you want to prevent this and only run the player when you need it, follow these instructions:
Open the Cloudpaging Player, Click 'File, Options'.
On the general tab, uncheck 'Start Cloudpaging Player when Windows starts'.
Simply stop and remove the application in question, then download it again.
No. If you have already downloaded the software to your Cloudpaging Player, you should be able to just click the Launch button or the Start menu shortcut to run the application.
AppsAnywhere can only launch one application by default but the other applications should still be installed. If there are other applications in the suite, check the 'Start' menu after you have launched the default application from AppsAnywhere.
Some of the applications in AppsAnywhere are restricted by license and therefore cannot be run when off campus. Also, some applications are restricted by location and can only be run from within the UK. We are working to make as many applications as possible available off campus.
Requests should be made by academic staff only. Please log a new request using the "Log a general Request" link at the top of this article with the title "New software request in AppsAnywhere - " followed by the software name and version. We will require in the request the name of the software, the license details, Vendor details and where to download the software.
Students wanting new software to be added to the AppsAnywhere portal should speak to their module leaders and ask them to submit a request if appropriate.
Please click the "Log an Incident" link at the top of this article and submit an incident report with the words "AppsAnywhere issue". Alternatively, contact the IT Service Desk.
Please ensure you include the following details in your report:-
Please watch this video for guidance on how to uninstall AppsAnywhere on your personal windows computer: