Some users receive a 'Media Decoding Error' when trying to view Mediasite content in Google Chrome or Microsoft Edge (latest version built on Chromium). This article shows some methods to resolve this issue.
Description
When trying and watch a Mediasite video in Google Chrome or Edge and at a certain playback point, some may receive a 'Media Decoding Error' and be unable to press play or carry on watching.
Workarounds
Quick Fix
Use Mozilla Firefox as an alternative browser. This does not seem to affect Firefox.
Disable Hardware Acceleration
- Open Chrome
- Click the horizontal ellipsis menu button in the top-right corner
- Click on Settings
- In "Search Settings" type hardware acceleration
- Turn off the 'Use hardware acceleration when available' toggle switch
- Click the Relaunch button
Add HTML True after the video address
For Mediasite content NOT linked to a module catalog area (in Minerva) - add ?usehtml5=true to the web address
https://mymedia.leeds.ac.uk/Mediasite/Play/b14194b209cf4bfc96e5169d0b311f861d?usehtml5=true
For Mediasite content that IS linked to a module catalog - add &usehtml5=true