Banner 9 for new users FAQ - University of Leeds IT

The date format in Banner 9 follows your Chrome browser settings, so they may be in US format by default. To change this setting, please follow these steps:

Using the 3 dots on the top right of the Chrome window, go into the Settings option.
Scroll to the bottom of the page and select the "Advanced" settings option.
Scroll down further to the Languages section.
Click the 'Add' button and select 'English (United Kingdom)' from the list.
Click the 3 dots to the right of English (United Kingdom) and select to "Display Google Chrome in this language"; see below:

Date format setting in Chrome

Favourite shortcuts

The following keyboard shortcuts are available for use in Banner 9:

Alt and page down (PgDn) – for next blocking
F5 – rollback

The extended list of Banner 9 keyboard shortcuts is available in the following article: KB0014144 Banner 9 keyboard shortcuts

Banner 9 shortcuts and desktop icons - How to install?

The shortcuts (desktop icons) for starting Banner 9 can be installed and uninstalled using the Windows Software Center. Please check the following article for guidance: KB0014216 Banner 9 Shortcuts - Installation Instructions.

Further information on accessing Software Center can be found in this article: KB0012865 How to install software to your work PC via the Software Center

Log-in and Log-out issues

If you are encountering issues with logging in to Banner 9, please check the following tips which may be helpful:

Please make sure you are logging in to Banner 9
Most log-in/log-out issues can be resolved by closing all browser sessions and starting over, or by creating a bookmark in the correct way (see below "Bookmarked link problems")
It is recommended that each time Banner 9 is used that a new session of your chosen browser is opened, and at the end of your session that all sessions of that browser are closed.
Clearing browser's cache memory and saved passwords:
- KB0012271 How to clear your web browser's cache, cookies and history
- KB0012636 How to remove saved passwords
You may try to replicate issues in a Chrome "incognito" window and see if it helps. In order to open a new "incognito" window press CTRL+SHIFT+N on your Chrome browser.
If you have followed the above recommendations and the issue persists, please contact IT using the self-service website (https://IT.leeds.ac.uk).

Bookmark problems

Chrome bookmarks can be used with Banner 9. If you are having issues with bookmarks, it may be that they were not created correctly. To set them up correctly please delete any and all existing Banner 9 bookmarks, then log in to Banner 9 and only then create the bookmark. This will ensure that when the bookmark is used in the future it will always load Banner 9 in the correct way. Bookmarks made on other pages e.g. 'Sign On' may not function and should be deleted.

To set up the bookmarks please follow those steps:

Delete any existing Banner 9 bookmark
Use the http://banner.leeds.ac.uk link to open Banner
Login and view the homepage
Set Bookmark now
Sign out and close browser
Open browser and use the bookmark
This should give you the login page, which should work as normal

Accessibility – How to improve accessibility?

Zooming

Banner 9 will dynamically change if you use your browser’s zoom settings. But be aware that when you use higher levels of magnification some of the information in fields might be truncated.
As Banner 9 is now in a browser, if you have used the Zoom feature some controls on the page may not be visible. You should reset the view to 100% in order to see the missing page areas. As all browsers have different methods of managing zoom; please refer to the help for that browser as to how to do this.

High Contrast Chrome extension

You may try adding the High Contrast Chrome extension for a better Banner 9 viewing experience. Once installed you can toggle it on and off with SHIFT+F11.
You can get it here: High Contract Chrome extension

Page freezes – What do I do?

If you are experiencing a freeze on a page, the 'working' circle will remain on the page. You should close all Banner 9 sessions and start over. If that does not resolve the issue please log the incident with IT.

I am getting time outs – What do I do?

Banner 9 features the ability to extend the session if it has not been used for 30 minutes. In case you are experiencing issues after extending your session please close the browser and log back in.
If you have been timed out whilst waiting for a task e.g. Report running, you should close the browser and log back in. Your task should have kept running and depending on the time needed, may have completed. If that does not resolve the issue then you should report it to IT.
If you no longer need Banner 9, please remember to click ‘Sign Out’ button. If you simply close the tab but return to Banner a few hours later, you will see the timed out page. In case you are working on other tasks not related to Banner and you do not want to lose all your open sessions by restarting the browser, please try to click the ‘Sign Out’ button on Banner 9 and then close the tab. You should be able to reopen Banner 9 later without any problems.

Banner functionality is missing or not giving desired result – What do I do?

At this early stage of use, there are some known errors with Banner 9 and for these you will need to apply the agreed workaround.
If you have an issue with Banner 9 functionality for which there is no workaround, please log this to IT. Please consult with your manager regarding any workarounds.

Problems with specific pages - What do I do?

You may want to check 'TEAMS - Banner Users' for any information related to workaround to existing defects. Please report an incident if you are experiencing problems with banner 9 pages.

User permissions problems – What do I do?

If you do not have access to a page or process that you would have in Banner 8, please log a request to get permissions updated.

Who are my key contacts and where do I find guidance?

Please check the Banner 9 documentation for further guidance: KB0012334 Banner Training Documentation

If you are experiencing issues with the Banner 9 application and want to report them please use the IT self service website (https://IT.leeds.ac.uk).

Can I still access Banner 8?

Access to Banner 8 is now restricted and you should not need Banner 8 for any processes. All Banner users are required to use Banner 9. Reporting continues to work as previously – there is no change to Argos and ODBC connections. Where exceptions apply you will be notified by your manager or head of service.