This article describes the Network Management (TE4) service, part of the Service Catalogue, including details on support offering, and how to access the service.
High capacity, reliable and resilient network capable of meeting the University's current and future needs.
OLA for Network Management infrastructure.
| Contact type | Contact(s) |
|---|---|
| Key Business Stakeholder(s) | To be confirmed |
| ELT lead | Head of Service Management and Infrastructure |
| IT Service Owner(s) | Network Services Manager |
| IT Service Manager(s) | |
| Business Relationship Manager (BRM) | KB0012310 Business Relationship Management |
What IT delivers from a user perspective. IT is supporting the following business services.
TE4.1 Support of the Campus Core Distribution and Access Data (wired) Network
TE4.2 Support for the Campus Wireless Network.
TE4.3 Internet Access for University of Leeds staff and students.
TE4.4 Network Security which includes Firewalling, Intrusion Prevention systems, Access Control Lists.
TE4.5 - Support of the physical infrastructure Communication Rooms, Cat 6a and Cat 5e copper cabling. Fibre infrastructure
TE4.6 - University VPN Service (Client IT own the Remote Access process)
TE4.7 - IP Services - DNS/DHCP/IPAM Service, also Load Balancers and Network Authentication (Radius)
TE4.8 - Links to 3rd Party organisations (i.e. LTHT, Unipol and Student Union)
TE4.9 - Network development and design
TE4.10 – Third party supplier management
Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.
Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).
Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources.
This service is accessible to all University staff and students - please use the self-service portal or contact IT Service Desk for more information.
Information about available training and online resources can be found at IT.leeds.ac.uk
The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).
First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.
Network Management services are expected to be available for use 24 / 7 / 365. Excluding agreed maintenance windows and periods of planned downtime
In review - to be published in due course.