Knowledge Base - University of Leeds IT

This article describes the Data Storage (TE3) service, part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Provides secure storage capability to centrally managed servers ensuring sufficient capacity and appropriate performance for different types of data and provides file or database level storage for servers not managed centrally.

OLA for Data Storage.

Contact type	Contact(s)
Key Business Stakeholder(s)	To be confirmed
ELT lead	Head of Service Management and Infrastructure
IT Service Owner(s)	Server and Storage Manager
IT Service Manager(s)
Business Relationship Manager (BRM)	KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

TE3.1 - Data storage including:

Block storage - disk storage arrays enable IT to manage data storage and retrieval for IT managed servers in the most efficient and effective way
High performance enterprise grade block storage - offering high resilience and fast access to regularly used business critical data.
Mid-range storage – fast access for frequently accessed data.
High capacity storage - for Hyper-V servers available from Windows Storage Server clusters

TE3.2a – Legacy Backup and restore including:

Backups are available for 28 days
A full backup is taken each week, and Incremental backups on the other six days
Backups are held in Leeds, and replicated to a stand-by system at the University of York
A full backup is written to Tape every month and retained for a period of 11 months at an off-site location

TE3.2b –Backup and restore including:

Backups are available for 28 days
A full backup is taken each week, and Incremental backups on the other six days
Backups are held in a protected datacentre in Leeds and replicated to a standby system on the other side of Leeds city centre.
A full backup is written to secure cloud storage every month and retained for a period of 11 months.

TE3.3 - Data protection capabilities for data held on protected servers
TE3.4 - Integrated protection for databases
TE3.5 - Data encryption is available for sensitive data sets

Service Support Level

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Is applicable to components TE3.1 to TE3.5

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.

How to request

Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources.

This service is accessible to all University staff and students - See related articles section.

How to access

This service is accessible to all University staff and students - please use the self-service portal or contact IT Service Desk for more information.

How to use

Information about available training and online resources can be found at IT.leeds.ac.uk

Hours of availability and support

The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259. See related articles section.

Data Storage Services are expected to be available for use 24 / 7 / 365. Excluding agreed maintenance windows and periods of planned downtime.

SLAs and OLAs

In review - to be published in due course.