Data Storage

This article describes the Data Storage (TE3) service, part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Provides secure storage capability to centrally managed servers ensuring sufficient capacity and appropriate performance for different types of data and provides file or database level storage for servers not managed centrally.

OLA for Data Storage.

Contact type Contact(s) 
Key Business Stakeholder(s) To be confirmed
ELT lead Head of Service Management and Infrastructure
IT Service Owner(s) Server and Storage Manager
IT Service Manager(s) 
Business Relationship Manager (BRM)KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

TE3.1 - Data storage including:

TE3.2a – Legacy Backup and restore including:

TE3.2b –Backup and restore including:

TE3.3 - Data protection capabilities for data held on protected servers
TE3.4 - Integrated protection for databases 
TE3.5 - Data encryption is available for sensitive data sets

Service Support Level

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.

How to request

Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources. 

This service is accessible to all University staff and students - See related articles section. 

How to access

This service is accessible to all University staff and students - please use the self-service portal or contact IT Service Desk for more information.

How to use

Information about available training and online resources can be found at  

Hours of availability and support

The best way to contact IT is via the IT Self Service site ( or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259. See related articles section.

Data Storage Services are expected to be available for use 24 / 7 / 365. Excluding agreed maintenance windows and periods of planned downtime.

SLAs and OLAs

In review - to be published in due course.