This article describes the Server Hosting and Management (TE2) service, part of the Service Catalogue, including details on support offering, and how to access the service.
The capability to run Virtual or Physical servers within the IT data centres.
OLA for Server Hosting and Management infrastructure.
| Contact type | Contact(s) |
|---|---|
| Key Business Stakeholder(s) | To be confirmed |
| ELT lead | Head of Service Management and Infrastructure |
| IT Service Owner(s) | Server and Storage Manager |
| IT Service Manager(s) | |
| Business Relationship Manager (BRM) | KB0012310 Business Relationship Management |
What IT delivers from a user perspective. IT is supporting the following business services.
TE2.1 - Server hosting of physical servers in the Data Centre environment, these may include University or third party servers
TE2.2 - Virtual servers provided by the IT virtualisation platform
TE2.3 - Management of the hardware and operating system of hosted servers including security patching, access management
TE2.4 - Optional installation and management of applications on hosted Servers.(e.g. databases, web development frameworks, 3rd party applications etc.)
TE2.5 - Backup and restore as defined by “Data Storage service”
Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.
Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).
Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources.
This service is accessible to all University staff and students - See related articles section.
Information about available training and online resources can be found at it.leeds.ac.uk
The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).
First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259. See related articles section.
Server Hosting and Management services are expected to be available for use 24 / 7 / 365. Excluding agreed maintenance windows and periods of planned downtime
In review - to be published in due course.