This article describes the Printing Service (UC4), part of the Service Catalogue, including details on support offering, and how to access the service.
A unified service providing access to networked printers and multifunctional devices offering consistent and cost effective print, scan and copy facilities across campus.
| Contact type | Contact(s) |
|---|---|
| Key Business Stakeholder(s) | To be confirmed |
| ELT lead | Head of Infrastructure and Service Management |
| IT Service Owner(s) | User Services Manager |
| IT Service Manager(s) | Client Services IT Operational Lead (ITOL) |
| Business Relationship Manager (BRM) | KB0012310 Business Relationship Management |
What IT delivers from a user perspective. IT is supporting the following business services.
UC4.1 – Unified; print, copy and scan facilities across campus
UC4.2 - Printing from University computers
UC4.3 – Printing from any internet connected mobile device
UC4.4 - Pull print facility enabling users to securely print only the output they want from anywhere on campus
UC4.5 - Self-service portal for users to manage print jobs, examine history, purchase credit and manage account balances.
UC4.6 – Provision and management of MFDs including adding, moving and removing devices.
Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.
Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).
Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements.
This service is accessible to all University staff and students.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements.
Information about available training and online resources can be found at IT.leeds.ac.uk
The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).
First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.
Second level support will be available 09:00-17:00 Mon - Fri
In review - to be published in due course.