Printing Service


This article describes the Printing Service (UC4), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

A unified service providing access to networked printers and multifunctional devices offering consistent and cost effective print, scan and copy facilities across campus.

Contact type  Contact(s) 
Key Business Stakeholder(s)  To be confirmed
ELT lead  Head of Infrastructure and Service Management
IT Service Owner(s)  User Services Manager
IT Service Manager(s) Client Services IT Operational Lead (ITOL)
Business Relationship Manager (BRM) KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

UC4.1 – Unified; print, copy and scan facilities across campus

UC4.2 - Printing from University computers

UC4.3 – Printing from any internet connected mobile device

UC4.4 - Pull print facility enabling users to securely print only the output they want from anywhere on campus

UC4.5 - Self-service portal for users to manage print jobs, examine history, purchase credit and manage account balances.

UC4.6 – Provision and management of MFDs including adding, moving and removing devices.

Service Support Level

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.

How to request

Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. 

How to access

This service is accessible to all University staff and students.

Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements.

How to use

Information about available training and online resources can be found at IT.leeds.ac.uk  

Hours of availability and support

The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.