Collaborative Working Tools

This article describes the Collaborative Working Tools (CO4) service, part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Provision of collaborative working tools and platforms to allow staff, students and external collaborators to work jointly together on some business realted activities and functions (eg: documents, secured intranets and workflow defined business processes).

Provision of collaborative working tools to enable internal and external collaboration to work jointly on some business activities or functions.

Contact type Contact(s) 
Key Business Stakeholder(s) To be confirmed
ELT lead Head of Service Management and Infrastructure
IT Service Owner(s) Application Services Manager
IT Service Manager(s) 
Business Relationship Manager (BRM)KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

CO4.1 – SharePoint site creation and hosting through Office 365

CO4.2 – Microsoft Teams creation and hosting through Office 365

CO4.3 – Facility to enable external collaborators to access SharePoint provided services.

CO4.4 – Hosting of the legacy SharePoint Service hosted on Campus

Service Support Level

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.

How to request

Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources. 

How to access

This service is accessible to all University staff and students; and partners - please use the self-service portal or contact IT Service Desk for more information.

How to use

Information about available training and online resources can be found at  

Hours of availability and support

The best way to contact IT is via the IT Self Service site ( or in person (level 10 EC Stoner).

The hours when service support is available.

There is no second level end user support for this service

SLAs and OLAs

In review - to be published in due course.