Research Computing Platforms

This article describes the Research Computing Platforms service (RE3), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Providing effective support for the provision of Research Computing Platforms, High Performance Computing and other specialist platforms.

Contact type  Contact(s) 
Key Business Stakeholder(s)  To be confirmed
ELT lead  Head of Research IT
IT Service Owner(s)  Head of Research IT
IT Service Manager(s) Research IT Manager
Business Relationship Manager (BRM) KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

RE3.1 - Consultancy, advice and guidance to researchers

RE3.2 - First and second level IT support, online resources, FAQs and self-help facilities

RE3.3 - Facilitation of training

RE3.4 - Liaison with external partners to ensure solutions are fit for purpose and good value

RE3.5 - Implementation, management and support of research computing solutions 

RE3.6 - Provision and management of people, process and technology to support research activity including specialist Research Software Engineering support

RE3.7 - Outreach and development of new opportunities for research use of platforms in non-traditional areas

RE3.8 - Active horizon scanning activity with stakeholders

Service Support Level

The following service levels of support are available (subject to Service Level Agreement):

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Manager assigned.

How to access

This service is accessible to selected University staff - please use self-service or contact IT Service Desk for more information.

The following resources help with getting access to the service:

How to use

The following Knowledge Base resources are available to learn more about how to use the service:

Please use self-service or contact IT Service Desk for more information.

Hours of availability and support

Research Computing (RC) at the University of Leeds provides cutting-edge research computing solutions to support world-class research and teaching.

The best way to contact IT is via the IT Self Service site ( or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.