Research Data Acquisition


This article describes the Research Data Acquisition service (RE2), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Providing effective support for the 'Management of Research Data' ensuring user and funder requirements are fulfilled and appropriate cost effective solutions are implemented and supported.

Contact type  Contact(s) 
Key Business Stakeholder(s)  To be confirmed
ELT lead  Head of Research IT
IT Service Owner(s)  Head of Research IT
IT Service Manager(s) Research IT Manager
Business Relationship Manager (BRM) KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

RE2.1 - Consultancy, advice and guidance on data management planning

RE2.2 - First level IT support, online resources, FAQs and self-help facilities

RE2.3 - Facilitation of training

RE2.4 - Engagement from pre application, through award, live, archive and decommission activities

RE2.5 - Implementation, management and support of data solutions 

RE2.6 - Provision and management of people, process and technology to support research activity including Research Software Engineering and Research Data Science support.

RE2.7 - Active horizon scanning with stakeholders

Service Support Level

The following service levels of support are available (subject to Service Level Agreement):

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Manager assigned.

How to access

This service is accessible to selected University staff - please use self-service or contact IT Service Desk for more information.

How to use

The following resources are available to learn more about how to use the service:

 Please use self-service or contact IT Service Desk for more information.

Hours of availability and support

Research Computing (RC) at the University of Leeds provides cutting-edge research computing solutions to support world-class research and teaching.

The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.