Research Specialist Support

This article describes the Research Specialist Support service (RE1), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Advice, guidance and specialist research support building relationships to ensure alignment of IT provision with broader research aims and activities.

Contact type Contact(s) 
Key Business Stakeholder(s) To be confirmed
ELT lead Head of Research IT
IT Service Owner(s) Head of Research IT
IT Service Manager(s)Research IT Manager
Business Relationship Manager (BRM)KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

RE1.1 - Consultancy, advice, guidance and facilitation of training 

RE1.2 - First level IT support, online resources, FAQs and self-help facilities 

RE1.3 - Grant support including funding bids, quotes, vendor liaison, specifications and supporting text 

RE1.4 - Provision and management of people, process and technology to support research activity including Research Software Engineering support

RE1.5 - Active horizon scanning with stakeholders 

Service Support Level

The following service levels of support are available (subject to Service Level Agreement):

Level 1 Service – Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service – Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Manager assigned.

How to access

This service is accessible to selected University staff - please use self-service or contact IT Service Desk for more information.

How to use

The following resources are available to learn more about how to use the service:

Hours of availability and support

Research Computing (RC) at the University of Leeds provides cutting-edge research computing solutions to support world-class research and teaching.

First line support via Service Desk - The IT Service Desk availability is published in KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.