This article describes the IT Training service (ST2), part of the Service Catalogue, including details on support offering, and how to access the service.
Provide online and campus IT courses for staff and students, plus IT qualifications.
| Contact type | Contact(s) |
|---|---|
| Key Business Stakeholder(s) | To be confirmed |
| ELT lead | Head of Service Management and Infrastructure |
| IT Service Owner(s) | Application Support Manager |
| IT Service Manager(s) | Application Support Operational Lead (ITOL) |
| Business Relationship Manager (BRM) | KB0012310 Business Relationship Management |
What IT delivers from a user perspective. IT is supporting the following business services.
ST2.1 - 3 high spec training rooms available to hire
ST2.2 - Classroom based courses including Microsoft Office, SPSS and NVivo as well as the co-ordination of specialist courses as requested by SDDU
ST2.3 - E-learning including access to Microsoft Imagine Academy and online IT inductions
ST2.4 - Microsoft certification including access to Microsoft Office Specialist exams
ST2.5 - Second line support provided for a limited range of applications where specialist knowledge exists
Training services are booked directly through the Training Unit – Incident Management and Request Fulfilment are not offered by the training unit.
IT Training unit response time targets are:
There are following forms of access available:
Instructions on how to search and request training can be found in the following article:
There following Knowledge Base articles describes how to use this service:
The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).
First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.
Second level support will be available 09:00-17:00 Mon - Fri
In review - to be published in due course.