IT Training

This article describes the IT Training service (ST2), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Provide online and campus IT courses for staff and students, plus IT qualifications.

Contact type Contact(s) 
Key Business Stakeholder(s) To be confirmed
ELT lead Head of Service Management and Infrastructure
IT Service Owner(s) Application Support Manager
IT Service Manager(s)Application Support Operational Lead (ITOL)
Business Relationship Manager (BRM)KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

ST2.1 - 3 high spec training rooms available to hire

ST2.2 - Classroom based courses including Microsoft Office, SPSS and NVivo as well as the co-ordination of specialist courses as requested by SDDU

ST2.3 - E-learning including access to Microsoft Imagine Academy and online IT inductions

ST2.4 - Microsoft certification including access to Microsoft Office Specialist exams

ST2.5 - Second line support provided for a limited range of applications where specialist knowledge exists

Service Support Level

Training services are booked directly through the Training Unit – Incident Management and Request Fulfilment are not offered by the training unit.  

IT Training unit response time targets are:

  • Respond to all course booking emails within 5 working days 
  • Respond to all other queries within 2 working days 

How to access

There are following forms of access available:

Instructions on how to search and request training can be found in the following article:

How to use

There following Knowledge Base articles describes how to use this service:

Hours of availability and support

The best way to contact IT is via the IT Self Service site ( or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

The IT Training Unit will also co-ordinate end user communications relating to Training Unit services. 

SLAs and OLAs

In review - to be published in due course.