Business Service Web Sites


This article describes the Business Service Web Sites service (BO6), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Provision of a WordPress CMS website content management and Web hosting service.

Contact type  Contact(s) 
Key Business Stakeholder(s)  To be confirmed
ELT lead  Head of Service Management and Infrastructure 
IT Service Owner(s)  Application Support Manager
IT Service Manager(s) Application Support Operational Lead (ITOL)
Business Relationship Manager (BRM) KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. 

BO6.1 – A WordPress CMS to allow authorised users to publish content to relevant Web Sites

BO6.2 – Tools to surface information to website users from associated applications

BO6.3 – Templates to ensure that content is presented in a manner consistent with the agreed web presentation model

BO6.4 – An access and authentication service to allow authorised users appropriate permissions to publish and manage content

BO6.5 – Website hosting and management

Service Support Level

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

  • Service level 1 is applicable to BO6.5 

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

  • Service level 2 is applicable to components BO6.1 to BO6.4 

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.

How to access

The following resources help with getting access to the service:

You may also contact the IT Service Desk for information or via the self Service portal to make that initial request describing your requirements. 

How to use

The following Knowledge Base resources are available to learn more about how to use the service:

Hours of availability and support

he best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.