This article describes the Lecture Capture and Media Management service (SE1), part of the Service Catalogue, including details on support offering, and how to access the service.
Provides services to enable the capture, editing and publishing of video and media created from lectures and events, desktop recording and mobile devices.
| Contact type | Contact(s) |
|---|---|
| Key Business Stakeholder(s) | To be confirmed |
| ELT lead | Head of Service Management and Infrastructure |
| IT Service Owner(s) | Application Support Manager |
| IT Service Manager(s) | Application Support Operational Lead (ITOL) |
| Business Relationship Manager (BRM) | KB0012310 Business Relationship Management |
What IT delivers from a user perspective. IT is supporting the following business services.
SE1.1 - Provides the capability to record, edit and share digital content created from:
SE1.2 - Provides the functionality to securely edit, manage and publish content to be viewed via a number of channels:
**iTunesU is no longer supported by Apple and the integration was removed from Mediasite in 2019.
Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.
Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).
Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources.
Recording equipment available in teaching rooms – search for rooms.
Instructions for installation of media site desktop recorder are available in the following location - KB0012956 How to use the Mediasite Desktop Recorder
Online guides and tutorials available – KB0012368 Introduction to Lecture Capture and Media Management
First level support via Service Desk - The IT Service Desk availability is published in KB0012259.
Second level support will be available 09:00-17:00 Mon - Fri
In review - to be published in due course.