This article describes the Virtual Learning and Student Portal service (SE2), part of the Service Catalogue, including details on support offering, and how to access the service.
Virtual Learning Environment (VLE) - Provides spaces and tools focused on delivering the online aspects of learning including teaching materials, resources and tools for assessment, collaboration, communication and module management.
Student Portal - Provides a single ‘way in to everything’ for students to access University systems including VLE, timetabling, E-mail and Library services together with targeted information and news.
|Key Business Stakeholder(s)||To be confirmed|
|ELT lead||Head of Service Management and Infrastructure|
|IT Service Owner(s)||To be confirmed|
|IT Service Manager(s)||Application Support Operational Lead (ITOL); Library Learning Technologies Manager|
|Business Relationship Manager (BRM)||KB0012310 Business Relationship Management|
What IT delivers from a user perspective. IT is supporting the following business services.
Virtual Learning Environment (VLE)
SE2.1 - A central repository for online learning materials, multimedia resources and tools
SE2.2 - Access to media recordings – both from lecture capture and other sources
SE2.3 - Assessment feedback tools including tests, quizzes and surveys
SE2.4 - Assignment submissions, online marking and return of tutor feedback and grades
SE2.5 - Collaboration tools including web conferencing/virtual classrooms
SE2.6 - Module management features, including module evaluation and monitoring of student performance
SE2.7 - A one stop shop for University information and links relevant to the user's role
SE2.8 - Access without further login to a wide range of systems and services appropriate to the user including VLE, timetabling, email, Library, Leeds for Life, Student Services and many more. PDR was retired a few years ago and is replaced with GRAD.
SE2.9 - Quick summary of personal data such as library loans, module lists or print credits
SE2.10 - Targeted communications. Staff can request news and announcements to specified audiences via the Library Publicity Portal.
Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.
Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).
Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.
Please contact the IT Service Desk in the first instance for further information or via the self Service portal to make that initial request describing your requirements. You may also contact your Business Relationship Manager who will be able to discuss your initial requirements and guide you to the appropriate resources.
Link to Minerva: https://minerva.leeds.ac.uk/
The service overview and guide is captured in the following article KB0012387.
The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).
First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.
Second level support will be available 09:00-17:00 Mon - Fri
In review - to be published in due course.