Introduction to Self Service Password Reset (SSPR)


An introduction to Self Service Password Reset (SSPR), including links to get you started.

As a current member of staff or a University student, you can register to use the Self Service Password Reset (SSPR) facility to reset your password and unlock your account yourself. Once registered, you will not need to contact the IT Service Desk if you need to reset your password or unlock your account.

Before you can use SSPR you have to set your authentication methods, which will be at least 2 from the following 3 options:

Please note that unless you have registered these details in advance, you cannot use SSPR to reset your forgotten password or unlock your account.

We have created the following Knowledge base articles to help you get started: