If you experience connection issues or login problems with Eduroam after changing your University password, you must forget the Eduroam network on all your devices. This prevents them from using your old password, which can lead to repeated login failures and even account lockouts.
When you update your University password, your devices will still try to connect using the old credentials. Removing the network ensures you can reconnect with your new password without errors.
This article provides guidance on what to do if you experience connection issues or login problems with the Eduroam Wi-Fi network after changing your University password.
Steps to Forget Eduroam on Your Devices
On Windows (Laptop/Desktop)
- Open Settings > Network & Internet > Wi-Fi.
- Click Manage known networks.
- Select Eduroam and click Forget.
On macOS
- Go to System Settings > Wi-Fi.
- Click Advanced or Known Networks.
- Select Eduroam and remove it.
Important Notes for macOS:
- If you do not have administrator privileges, you cannot forget the Eduroam network. Instead, switch off Wi-Fi by clicking the Wi-Fi icon and selecting Turn Off.
- If you have administrator privileges and used the Automatic Configuration Tool or Eduroam at another institution, you may need to remove the Eduroam profile before forgetting the network:
- Go to System Preferences > Profiles (if no Profile icon is present, skip this step).
- Select the Eduroam profile.
- Click the minus (-) button to remove the profile. Confirm removal if prompted.
On iOS (iPhone/iPad)
- Open Settings > Wi-Fi.
- Tap the i icon next to Eduroam.
- Tap Forget This Network.
If you used the Configuration Assistance Tool or Eduroam at another institution:
- Open Settings > General > Profile (if Profile is not listed, skip this step).
- Select the Eduroam profile > Remove Profile.
- Enter your passcode and confirm removal.
On Android
- Open Settings > Connections > Wi-Fi.
- Tap Eduroam.
- Select Forget.
On Windows Mobile (Windows Phone)
- Open Settings > Wi-Fi.
- Tap and hold Eduroam in the list of networks.
- Select Delete or Forget from the menu.
- Restart your phone for changes to take effect.
Reconnect to Eduroam
After forgetting the network you'll need to reconnect to the network, You can find more information in this article.
Troubleshooting Tips
- Restart your device after forgetting the network.
- Verify your new password by logging into a University service (e.g., email).
✅ FAQs
Q1: Why do I need to forget Eduroam after changing my password?
A: Devices store your old password and will keep trying to use it, causing login failures and possible account lockouts.
Q2: Do I need to do this on all my devices?
A: Yes, remove Eduroam from every device you use (laptop, phone, tablet).
Q3: What happens if I don’t forget Eduroam?
A: Your devices will repeatedly attempt to connect with the old password, which can lock your account.
Q4: How do I reconnect after forgetting Eduroam?
A: You can find more information in this article.