Forget the Eduroam Wi-Fi network

Forgetting the Eduroam Wi-Fi network can be useful if you are having problems connecting to the Wi-Fi, or you are having trouble logging in to University systems after changing your password.

You need to forget the Eduroam network on all your mobile devices (laptops, phones, tablets) whenever you change your University password, otherwise your devices will continue to use the old password and this will cause your account to lock.

Any problems?

If your connection to Eduroam continues to fail to work, please forget the Eduroam network or remove any existing Eduroam wireless profiles as per instructions below then use the Wi-Fi Setup network to reconnect.


Windows 10
iOS (for iPhone, iPad or iPod Touch)
Windows Mobile 10
Windows Phone 8
Windows 7

Your device may need to be in range of the Eduroam network.
For instructions on how to re-connect to Eduroam see the Related Articles section on the right.

Windows 10

  1. Click the Network icon screenshot of network icon for Windows 10 (in the lower right corner of your screen) or open Settings from the Start menu
  2. Click Network & Internet settings
  3. Click Wi-Fi on the left-hand side
  4. Click Manage known networks
  5. Click the Eduroam network in the list
  6. Click Forget


If you do not have administrator privileges on your Mac then you will not be able to forget the Eduroam network. You should switch off Wi-Fi by clicking on the Wi-Fi icon and select ‘turn off’.

If you do have administrator privileges and you used the Automatic Configuration Tool or used Eduroam at another institution, you may need to remove the Eduroam profile before forgetting the Wi-Fi network (if you are not sure if this applies to your device, remove the profile). To do this:

  1. Go to System Preferences
  2. Click on Profiles (if no Profile icon present, skip the following steps and go to remove the Wi-Fi network)
  3. Select the Eduroam profile
  4. Click the minus (-) button to remove the profile. Click Remove if a warning message appears

To forget the Wi-Fi network:

  1. Click the wireless icon  and Click Open Network Preferences... at the bottom of that menu or 
    Go to System Preferences > Network
  2. Select Wi-Fi on the left and click the Advanced... button
  3. Under Preferred Networks, click the Eduroam network
  4. Click the minus (-) button below the box to remove the network. Click Remove if a warning message appears
  5. If you have ‘meetinleeds’ or ‘Wi-Fi Set Up – University of Leeds’ remove these as well.
  6. Click the OK button
  7. Click Apply in the previous Network window to save the changes. You may also need to turn the Wi-Fi off and back on again to see the change

iOS (for iPhone, iPad or iPod Touch)

If you have used the Configuration Assistance Tool or used Eduroam at another institution, you may need to remove the Eduroam profile before forgetting the Wi-Fi network (if you are not sure if this applies to your device, remove the profile). To do this:

  1. Open Settings
  2. Select General
  3. Select Profile (if Profile is not listed, skip the following steps)
  4. Select the Eduroam profile
  5. Press Remove Profile
  6. Enter your passcode and press Remove to uninstall the profile

To forget the Wi-Fi network:

  1. Open Settings
  2. Select Wi-Fi
  3. Press the information icon (blue 'i' in a circle) and select Forget This Network
  4. Select Forget from the dialog box


Device manufacturers can customise the look & feel of Android. If these instructions aren't correct for you device, check the manufacturer's instruction manual.

  1. Select Settings
  2. Select Wi-Fi
  3. Press and hold on Eduroam from the list of available wireless networks
  4. From the menu that appears, select Forget network

Windows Mobile 10

  1. Go to Settings screenshot of 'cog' Settings icon for Windows Mobile 10
  2. Press Network and Wireless, then press Wi-FI to access wireless network options
  3. Press and hold on Eduroam
  4. Select Delete from the menu that appears

Windows Phone 8

  1. Go to Settings then select WiFi
  2. Select advanced button
  3. Under Known networks, press and hold on Eduroam
  4. Press delete

Windows 7

  1. Right-click the Network icon screenshot of network icon for Windows 7 in the taskbar notification area or from the Start menu choose Control Panel > Network and Internet
  2. Click Open Network and Sharing Center
  3. On the left-hand side, click Manage wireless networks
  4. Right-click on the Eduroam connection and then click Remove network
  5. Click OK on the Warning dialog box that appears