Business Relationship Management

The Business Relationship Managers’ role is to establish and maintain strategic relationships between the IT service and our University business partners (faculties and professional services) based on understanding their academic and professional service requirements and plans.

We meet regularly with senior business stakeholders with a remit to act as their trusted advisers and advocates within the IT service. We will help to articulate business requirements in a way that will enable them to be met by programmes and projects, and ensure that expectations match the agreed level of services the business is paying for. We’ll keep them informed about what’s happening in IT, and have oversight of IT services and projects within our particular areas.

Who should I contact?

If you want to:

contact the IT Service Desk.

If you want to discuss:

contact the relevant BRM. We will discuss the issue or request with the relevant IT service owner and ensure it is dealt with appropriately.

Meet the BRM team

Russell AllenCorporate Services including Admissions, Communications,  Educational Engagement, Finance, HR, Marketing, Secretariat and VCs Office.  
Timothy MetcalfFaculty of Engineering & Physical Sciences, Faculty of Environment.
Ruth DentonFacilities Directorate
John Dodds Faculty of Arts Humanities and Cultures, Faculty of Social Sciences, Leeds University Business School
Martyn BullickStudent Education incl. Student Education Services, Digital Education and Library
Jacob CrittendenFaculty of Biological Sciences
John GrannanFaculty of Medicine and Health


Ruth Denton: Facilities Directorate

Ruth has over 18 years experience in IT management and has worked in a variety of different University roles including Front Line Services Manager, Faculty Liaison Manager and as a member of the IT Exec (secondment). During this time she has managed a variety services including IT Training, IT Administration, IT Service Desk and Student IT Clusters, was interim Faculty IT Manager for LUBS and has worked on a number of large University projects and initiatives. She has always chosen roles with a very strong customer focus which continues through into her role as BRM for FD.

“I will be working hard to build and maintain positive and effective relationships with faculty and service colleagues and ensure business needs are reflected in IT service improvements and strategy.”

John Dodds: Faculty of Arts Humanities and Cultures, Faculty of Social Sciences, Leeds University Business School

John has a BSc in Geography/ Geology from Liverpool Polytechnic (1990) and an MSc in Geographic Information Systems from Edinburgh University (1993). He worked on GIS projects for the British Geological Survey and Lancaster University Archaeological Unit before joining the University of Leeds as GIS Manager in the School of Geography in 1996. He managed the GIS facilities and taught on the GIS Masters courses before taking over as School IT Manager and progressing to Director of Facilities. He moved to become Faculty IT Manager in MaPS in 2006 picking up the additional responsibility as FBS IT Manger in 2013. He was appointed to his current role in 2016.

I am looking forward to utilising my significant experience from the STEM areas and developing it further to better support activities in my new areas of responsibility in the Arts, Social Sciences and Business faculties as part of the new IT BRM team."

Martyn Bullick:  Student Education

(incl. Student Education Services, Digital Education and Library)

Martyn joined the University in November 2016 as Platform Delivery & Support Manager for the SAP, Banner & CRM teams. Leading the team through the IT organisational changes of 2017/2018, he then moved on to a change role as part of the then Development & Projects leadership team. He led on the creation and furthering of a University-wide Data Strategy - building the resource, collateral and skills needed to take this from theory into clear deliverables and outcomes - and also on the preparatory work required to support a new Identity & Access Management solution for the University.

Most recently, as part of the programme to create a new Faculty of Engineering & Physical Sciences, and the move of the School of Food Science & Nutrition from the Faculty of Maths & Physical Sciences to Environment, he was workstream lead for the Professional Services elements covering Finance, Estates & Facilities, IT, Marketing and HR Operations.

Russell Allen: Corporate Services

(including Admissions, Communications,  Educational Engagement, Finance, HR, Marketing, Secretariat and VCs Office)

Russell has over twenty years experience working as a Project and Programme manager delivering IT projects in the HE and Public Sector environments.  He has worked with Universities implementing large, enterprise system projects such as Finance, Student Administration, CMS and WiFi.  He joined Leed University in 2017 as part of the Facilities Directorate to install a Computer Aided Facilities Management system.  Since completing that contract he's moved into IT Services and his current role.  Russell has a wealth of experience working with a wide range of stakeholders, he is ITIL qualified and a Lean Six Sigma greenbelt practitioner.

"I believe that good IT is based on understanding our connections and networks.  As such I'm invested on creating good communications with my fellow professionals in order to build effective relationships and practical IT solutions"

John Grannan: Faculty of Medical & Health

John has over thirty-five years of working in IT Leadership and Delivery roles in Russell Group Universities: Manchester, York, Leeds, Durham & Newcastle, both in central and Faculty roles, and was also a Senior Academic for a spell of three years at a London University Business School. He is an ITIL 'Expert', Prince II Practitioner and holds a Hybrid MSc in 'Business and IT Management'.

"IT should behave and respond as a 'Partner of Choice'..."