How to clear your web browser's cookies, cache and history


Many website problems can be resolved by clearing your web browser's cookies, cache and history.

While these can make your browsing experience more convenient, occasionally they can cause issues - for instance if a website changes but your browser shows you old information from the cache.

Minerva - Users experiencing issues logging into Minerva using Microsoft Edge/Edge Chromium may need to sign out of their existing profile if signed in with the University credentials:

1. Open the Edge browser then click the Settings and more icon (three vertical dots) and then the Settings option.
2. Click the Profiles tab on the left. The page displays the Microsoft account that you are currently using to sign in.
3. To sign out of the Microsoft account, click the Sign out button.
4. Close the browser and then try again.

Instructions

If a website isn't working properly clear your cookies & cache first (the browsing history doesn't often cause issues). If this doesn't resolve the problem try a different browser - some websites are designed to work best with a particular browser, and may only support the latest version of the browser. Remember that some websites can only be accessed from the University network - for these you either need to be on campus or using the Virtual Windows Desktop.

Google Chrome
Microsoft Edge Chromium
Microsoft Edge HTML
Safari
Internet Explorer 10 and 11
Mozilla Firefox
Mobile Safari for iOS (iPhone, iPad)
Android (Chrome)
Opera

Google Chrome

Microsoft Edge (Chromium)

Edge Chromium icon is a wave like blue and green e

Microsoft Edge (html)

Image showing the icon of the html version of Edge, which is a blue e

Safari

Internet Explorer 10 and 11

Mozilla Firefox

Mobile Safari for iOS (iPhone, iPad)

Android (Chrome)

Opera