Many website problems can be resolved by clearing your web browser's cookies, cache and history.
- Cookies help a website remember you, your preferences and your actions on the site.
- The cache stores files and images so that a website will load faster when you next visit it.
- The history remembers pages you've visited which is used mark the links you've clicked on.
While these can make your browsing experience more convenient, occasionally they can cause issues - for instance if a website changes but your browser shows you old information from the cache.
Minerva - Users experiencing issues logging into Minerva using Microsoft Edge/Edge Chromium may need to sign out of their existing profile if signed in with the University credentials:
1. Open the Edge browser then click the Settings and more icon (three vertical dots) and then the Settings option.
2. Click the Profiles tab on the left. The page displays the Microsoft account that you are currently using to sign in.
3. To sign out of the Microsoft account, click the Sign out button.
4. Close the browser and then try again.
Instructions
If a website isn't working properly clear your cookies & cache first (the browsing history doesn't often cause issues). If this doesn't resolve the problem try a different browser - some websites are designed to work best with a particular browser, and may only support the latest version of the browser. Remember that some websites can only be accessed from the University network - for these you either need to be on campus or using the Virtual Windows Desktop.
Google Chrome
Microsoft Edge Chromium
Microsoft Edge HTML
Safari
Internet Explorer 10 and 11
Mozilla Firefox
Mobile Safari for iOS (iPhone, iPad)
Android (Chrome)
Opera
Google Chrome
- In the browser bar, enter chrome://settings/clearBrowserData
- Or click on the three lines in the top right hand corner and choose Tools, Clear browsing data
- Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data)
- To clear your entire cache, select the beginning of time
- Click Clear browsing data

Microsoft Edge (Chromium)

- In the browser bar, enter edge://settings/clearBrowserData
- Set the Time range to All time
- Tick Browsing History, Cookies and other site data, and Cached images and files
- Click Clear now

Microsoft Edge (html)

- Press CTRL+SHIFT+DEL to launch the Clear Browsing Data sidebar
- Or select Settings (three dots in top right) and under Clear browsing data click the Choose what to clear button
- Tick Browsing History, Cookies and saved website data, Cached data and files and Tabs I've set aside or recently closed
- Click Clear

Safari
- Click on the Safari menu (in the top left), choose Preferences
- On the Advanced tab, click Show Develop menu in menu bar
- A new Develop menu should then appear
- Choose Develop and then Empty Caches
Internet Explorer 10 and 11
- Click on the cog icon in the top right hand corner
- Click on Internet Options
- Select Delete browsing history
- In the Browsing History section click Delete...
- Select Temporary Internet files or Temporary Internet files and website files, Cookies or Cookies and website data, History

- Click Delete
- Close and re-open Internet Explorer for the change to take effect
Mozilla Firefox
- Click on the three lines in the top right hand corner of the screen
- From the History menu, select Clear Recent History
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
- Click the down arrow next to "Details" to choose which bits of the history to clear. Click Clear Now

Mobile Safari for iOS (iPhone, iPad)
- Tap Settings > Safari > Clear History and Website Data
- In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data
- To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data
Android (Chrome)
- Type in chrome://history/
- Choose Clear browsing data
- Clear the browsing history, cache and cookies and site data
Opera
- From the Opera menu select Settings
- Then select Delete Private Data
- In the box that opens, choose the items you want to clear, and then click Delete