If you pay for your printing (students, taught postgraduates, and visitors) you can request a cancellation of MyPrint charges if a printer problem has either affected the quality of your printout or prevented your document from being produced.
If your document did not print out please check this article, as you may be able to resolve the issue and get your document.
Issues must be reported to the IT Service Desk within 2 days of the incident, and we may ask you to send us a photo of the problem.
Visit myprint.leeds.ac.uk and copy the information from the Recent Print Jobs section for the items that didn't print properly. The information in the Recent Print Jobs log includes the details of the printer, which enables us to send a technician to the printer and fix the fault, and helps us identify the amount that needs refunding.
We will cancel MyPrint charges for:
- Smudges, marks or wrinkles on the page
- Incomplete print due to a fault with the printer
We do not cancel the MyPrint charges if you:
- Set the wrong print options (black and white, colour, 1-sided, 2-sided, A4, A3)
- Selected the wrong pages or too many pages
Remember :
- You can check the cost and the printing options at the printer before you print
- You can set your document to Grayscale or 2-sided at the printer to reduce the cost
- You are not charged for printing until you visit a printer and select a document to collect
- Anything you don't collect will expire, without charge, after 24 hours