How to Access and Complete Your Information Governance Training


The training consists of two modules:

  1. Data Protection
  2. Information Security

You must complete both modules for the training to be marked as complete.

Who needs to complete the training?

  • Mandatory for staff
  • Strongly recommended for postgraduate researchers (PGRs)
  • Not available to undergraduate or taught postgraduate students

This guide explains how to access, launch, complete and check progress for the mandatory Information Governance (IG) training.

Logging In and Launching the course

Step 1. Logging in
  1. When you receive your enrolment email from Learning Pool, go to: https://leeds.learningpool.com
  2. Sign in using your University username and password.

Important: If you have both an Admin and a DS domain account, log in using the account that received the enrolment email.

If you are unsure which account to use or cannot log in, contact the IT Service Desk.

Step 2. Selecting the correct course
  • Staff: Select Information Governance for Staff
  • PGRs: Select Information Governance for PGRs

Step 3. Launching the course

On the information governance training overview page:

  • Click Launch course under Data Protection or Information Security

If pop‑ups are blocked

If your browser blocks pop‑ups, you may:

Navigating and Completing the Module

Starting the module
  • Click the Introduction block to begin.
  • You must complete every page fully before the next one unlocks.

Progress bars (Blocks on title page)

Each block shows a progress bar:

  • Full bar = Completed

  • Partially full bar = Started but not finished

You must complete all blocks to finish the module.

Progress bars (Inside a page)
  • Each page has a main progress bar.
  • Clicking the progress bar shows which components you have completed.
  • Dark blue = completed

  • White = still to complete

You cannot move to the next page until all content on the current page is complete.

Exiting the course and Accessing Your Certificate

Exiting the module

When complete:

  • Click Exit Activity (top-right of the module window).

  • This returns you to the course page.

If you exit early, your progress will be bookmarked.

Checking completion

When complete:

  • A tick icon will appear next to the module on the course page.

Accessing your certificate

If the module includes a certificate:

  • A Certificate link will appear, Once clicking this link you will have the option to 'Get your certificate' 

Reminder: You must complete both information governance modules for the programme to show as complete.

Further Information and Support

What to do if completion is not showing

If you believe you finished the module but no tick is shown:

  • Re‑enter the module
  • Check that every interaction has been completed
    (Unfinished items usually cause this issue)
Checking the overall information governance training status

Go to My Learning in Learning Pool to view:

  • Your completed modules
  • Your renewal date
  • Whether your certification is Certified, Overdue, or Expired

Frequently Asked Questions ❓

I completed the course, but Learning Pool isn’t showing it. What do I do?

You likely missed an interaction within a page. Reopen the module and ensure all progress bars are fully complete.

I can’t launch the module—nothing happens. Why?

Your browser may be blocking pop‑ups. Allow pop‑ups for Learning Pool or use the manual launch link.

I have two University accounts. Which one do I use?

Log in with the account that received the enrolment email.

If unsure, contact the IT Service Desk.

 

Why are there two modules?

The IG programme includes Data Protection and Information Security.

You must complete both to meet requirements.

 

When is the training marked as overdue or expired?

If you miss your renewal date:

  • A red warning triangle will appear
  • Your status will show Overdue or Expired