Such applications are frequently proprietary but in some cases may consist of in-house applications and databases. Support for the application itself and end-users is normally performed by an external third-party company – usually the software vendor.

Service features include;

TE9.1 - Liaison with third-party suppliers to verify infrastructure requirements

TE9.2 - Verification that the application security configuration meets University IT standards and best practice

TE9.3 - Ensuring that the application’s data is securely backed

TE9.4 - Ensuring the underpinning server operating system is operational and secure

Service information

Users: Available to University of Leeds staff, primarily via University enterprise programmes and IT projects

Service hours: Service expected to be available 24/7/365 (excluding planned down time)

Support hours: 09:00 - 17:00 Mon – Fri and may be subject to the availability of specialist staff