These databases may support a number of small web sites, or the University SAP system. Hosted databases are offered for two database platforms (MS-SQL and MySQL). Oracle and Postgress databases are currently supported for Enterprise Applications, and currently no hosted service is offered.

Service features include;

TE7.1 - Hosted database capability for;

• Microsoft SQL server databases
• MYSQL databases. High-availability clustered MySQL database instance on storage mirrored between University data centres.

TE7.2 - Database Administrations for;

• Enterprise Microsoft SQL server databases
• Enterprise Oracle databases
• MySQL database
• Postgress databases

TE7.3 - For all platforms;

• Software installation
• Database creation
• Database monitoring, security management and backup

TE7.4 - For Databases running Enterprise or other supported applications

• Applying application level database changes as required (eg schema changes, data imports etc)

Service information

• Users: Available to University of Leeds staff, primarily via University enterprise programmes and IT projects

Service hours:

• Service expected to be available 24/7/365 (excluding planned down time)

Incident Resolution:

• If we raise an incident for you when something isn’t working, we will commit to offering a resolution to that incident within 9 working days of it being raised.

Service Requests:

• If we raise a standard request for you when you need something new or changing, we will commit to completing that request within 20 working days of it being raised.  A standard request is something for which we have an agreed documented offering and process to deliver.