This article describes the Corporate and Faculty Web Sites service (BO5), part of the Service Catalogue, including details on support offering, and how to access the service.
Provision of a JADU CMS website content management and Web hosting service for Faculty and School websites.
|Key Business Stakeholder(s)||To be confirmed|
|ELT lead||Head of Service Management and Infrastructure|
|IT Service Owner(s)||Application Service Manager|
|IT Service Manager(s)||Application Support Operational Lead (ITOL)|
|Business Relationship Manager (BRM)||KB0012310 Business Relationship Management|
What IT delivers from a user perspective. IT is supporting the following business services.
Corporate and Faculty Web Sites
BO5.1 - A JADU CMS to allow authorised users to publish content to relevant Web Sites
BO5.2 - Tools to surface information to website users from associated applications
BO5.3 - Templates to ensure content is presented in a manner consistent with agreed web presentation model
BO5.4 - An access and authentication service to allow authorised users appropriate permissions to publish and manage content
BO5.5 – Website hosting and management
Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.
Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).
Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.
The following resources help with getting access to the service:
You may also contact the IT Service Desk for information or via the self Service portal to make that initial request describing your requirements.
The following Knowledge Base resources are available to learn more about how to use the service:
The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).
First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.
Second level support will be available 09:00-17:00 Mon - Fri
In review - to be published in due course.