This article describes the Library Systems service (BO4), part of the Service Catalogue, including details on support offering, and how to access the service.
This service provides and manages the IT platforms and systems used at the University to support its core Library services.
|Key Business Stakeholder(s)||To be confirmed|
|ELT lead||Head of Service Management and Infrastructure|
|IT Service Owner(s)||Application Support Manager|
|IT Service Manager(s)||Application Support Operational Lead (ITOL)|
|Business Relationship Manager (BRM)||KB0012310 Business Relationship Management|
What IT delivers from a user perspective. IT is supporting the following business services.
BO4.1 – Management of print circulation (including book-sorters and self-service facilities)
BO4.2 – Management of electronic resources
BO4.3 – User access to print and electronic resources
BO4.4 – Resource discovery interface
BO4.5 – Controlled access to library buildings
BO4.6 – Management of archives and special collections
BO4.7 – Management of the University’s art collection, the Art Gallery and the Treasures Gallery
BO4.8 – Online payments (for library payments/fines)
BO4.9 – Reading lists tool
BO4.10 – Management of online course readings
BO4.11 – Management of White Rose University’s research outputs, including connectivity/integration with publication management systems
BO4.12 – Management of White Rose University’s e-theses
BO4.13 – Management of research data archive
BO4.14 – Management of digital content repository
Note: BO4.11 and BO4.12 are White Rose Libraries services (they are jointly funded by Universities of Leeds, Sheffield, York).
Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.
Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).
Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.
The following resources help with getting access to the service:
The following Knowledge Base resources are available to learn more about how to use the library service:
The best way to contact IT is via the IT Self Service site (it.leeds.ac.uk) or in person (level 10 EC Stoner).
First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.
Second level support will be available 09:00-17:00 Mon - Fri
In review - to be published in due course.