Library Systems

This article describes the Library Systems service (BO4), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

This service provides and manages the IT platforms and systems used at the University to support its core Library services.

Contact type Contact(s) 
Key Business Stakeholder(s) To be confirmed 
ELT lead Head of Service Management and Infrastructure 
IT Service Owner(s) Application Support Manager 
IT Service Manager(s)Application Support Operational Lead (ITOL)
Business Relationship Manager (BRM)KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

BO4.1 – Management of print circulation (including book-sorters and self-service facilities) 

BO4.2 – Management of electronic resources 

BO4.3 – User access to print and electronic resources 

BO4.4 – Resource discovery interface 

BO4.5 – Controlled access to library buildings  

BO4.6 – Management of archives and special collections 

BO4.7 – Management of the University’s art collection, the Art Gallery and the Treasures Gallery 

BO4.8 – Online payments (for library payments/fines) 

BO4.9 – Reading lists tool 

BO4.10 – Management of online course readings 

BO4.11 – Management of White Rose University’s research outputs, including connectivity/integration with publication management systems 

BO4.12 – Management of White Rose University’s e-theses 

BO4.13 – Management of research data archive 

BO4.14 – Management of digital content repository 

Note: BO4.11 and BO4.12 are White Rose Libraries services (they are jointly funded by Universities of Leeds, Sheffield, York).

Service Support Level

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.

How to access

The following resources help with getting access to the service:

How to use

The following Knowledge Base resources are available to learn more about how to use the library service:

Hours of availability and support

The best way to contact IT is via the IT Self Service site ( or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.