Research Information Systems

This article describes the Research Information Systems service (BO3), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

This service provides and manages the IT platforms and systems used at the University to support its core research services, grant management and research financials.

Contact type Contact(s) 
Key Business Stakeholder(s) To be confirmed
ELT lead Head of Developments and Projects
IT Service Owner(s) Application Development Manager
IT Service Manager(s)Application Support Operational Lead (ITOL)
Business Relationship Manager (BRM)KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

BO3.1 - Identification and management of collaborative opportunities

BO3.2 - Grants management, costing and approval

BO3.3 - Contracts management and knowledge transfer

BO3.4 - Intellectual property management and licensing

BO3.5 - Database of intellectual property records

BO3.6 - Management of research information

BO3.7 - Database of research equipment and facilities

BO3.8 - Publication inventory

BO3.9 - Publication Management

BO3.10 - E-theses management

BO3.11 - Research data archive

BO3.12 - Research assessment exercises and ongoing reporting of research impact

Service Support Level

Level 1 Service - Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service - Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have an IT Managers assigned.

How to access

The following resources help with getting access to the service: See related articles section.

You may also contact the IT Service Desk for information or via the self Service portal to make that initial request describing your requirements.

How to use

The following Knowledge Base resources are available to learn more about how to use the service:

Hours of availability and support

The best way to contact IT is via the IT Self Service site ( or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.