Research Storage

This article describes the Research Storage service (RE4), part of the Service Catalogue, including details on support offering, and how to access the service.

Service Description

Provision of effective dedicated research storage, backup and security solutions (non HPC).

Contact type Contact(s) 
Key Business Stakeholder(s) To be confirmed
ELT lead Head of Service Management and Infrastructure
IT Service Owner(s) IT storage Manager
IT Service Manager(s)Research IT Manager
Business Relationship Manager (BRM)KB0012310 Business Relationship Management

Standard Service offering

What IT delivers from a user perspective. IT is supporting the following business services.

RE4.1 - Consultancy, advice and guidance to researchers

RE4.2 - First level IT support, online resources, FAQs and self-help facilities

RE4.2 - Whole lifecycle provisioning and support for dedicated research storage solutions

RE4.5 - Provision and management of people, process and technology to support research activity

RE4.6 - Active horizon scanning activity with stakeholders

Service Support Level

The following service levels of support are available (subject to Service Level Agreement):

Level 1 Service – Business critical services essential to business operation, requiring a primary, secondary and tertiary contacts in application support as a minimum. IT Manager assigned.

Level 2 Service – Business operational services contributing to efficient business operation requiring a primary and secondary contact in application support as a minimum. (Infrastructure support (configuration, database, servers). IT Manager assigned (optional).

Level 3 Service – does not have any 2nd line support and will be a best endeavours approach only. Also includes any automated self-service, self-help solutions. May not have a IT Manager assigned.

How to access

This service is accessible to selected University staff - please use self-service or contact IT Service Desk for more information.

How to use

The following resources are available to learn more about how to use the service:

 Please use self-service or contact IT Service Desk for more information.

Hours of availability and support

IT at the University of Leeds provides support via a self-service knowledgebase and Service Desk. The following articles are particularly related to this service.

IT Storage- what is available to me? (Staff)

Getting started with OneDrive

What is Microsoft Teams?

Information about additional Network Storage

FAQs on Network Storage

PETAL Petabyte Environmental Tape Archive and Library

The best way to contact IT is via the IT Self Service site ( or in person (level 10 EC Stoner).

First level support is via the IT Service Desk - The IT Service Desk availability is published in the knowledge base article KB0012259.

Second level support will be available 09:00-17:00 Mon - Fri

SLAs and OLAs

In review - to be published in due course.