Creating a new Outlook profile

Creating a new Outlook profile can help resolve some problems with Outlook. This guide shows you how to create one.

Make sure that Outlook is closed. Then go to Start > Control Panel. In the Control Panel, choose Mail (32-bit). You can also search for this in the top right-hand corner.

Ctontrol panel window with Mail highlighted

In the Mail Setup dialogue box, click the Show Profiles button.

Mail setup dialog box with 'Show Profiles' button highlighted

In the Mail dialogue box, click Add and type a name for the new profile and click OK.

Mail dialogue box with 'Add' button highlighted

Select a new name for the profile, then click OK

New Profile dialog box showing Profile Name entry field

The 'Add account' wizard will usually find your email address automatically, but if not you can enter your details manually.

Add account dialog box with 'Next' button selected

You will then be prompted to enter your username and password.

Dialog box asking for and password

Once the account has been successfully added, click Finish.

Add account dialog box with 'Finish' button highlighted

Next you will need to tell Outlook to use your new profile. To do this, under the heading 'When starting Microsoft Outlook, use the profile' choose your new profile name from the drop-down list. Click Apply and OK.

Open Outlook as normal. It may take a little longer to load the first time as it will re-download your emails from the server.

If you have any problems, contact the IT Service Desk.