Creating a new Outlook profile can help resolve some problems with Outlook. This guide shows you how to create one.
Make sure that Outlook is closed. Then go to Start > Control Panel. In the Control Panel, choose Mail (32-bit). You can also search for this in the top right-hand corner.
In the Mail Setup dialogue box, click the Show Profiles button.
In the Mail dialogue box, click Add and type a name for the new profile and click OK.
Select a new name for the profile, then click OK
The 'Add account' wizard will usually find your email address automatically, but if not you can enter your details manually.
You will then be prompted to enter your username and password.
Once the account has been successfully added, click Finish.
Next you will need to tell Outlook to use your new profile. To do this, under the heading 'When starting Microsoft Outlook, use the profile' choose your new profile name from the drop-down list. Click Apply and OK.
Open Outlook as normal. It may take a little longer to load the first time as it will re-download your emails from the server.
If you have any problems, contact the IT Service Desk.