Connect to Wi-FI on Windows


Disclaimer: As of March 2023, IT Services no longer provide support for computers running Windows 7, except for disposal or help to upgrade. 

The University uses the Eduroam (Education Roaming) Wi-Fi network. It’s fast, secure and you can use it to get online at many other universities around the world. 

This article explains how to connect your Windows device to the Eduroam Wi-Fi network. This article only covers windows 10 and windows 11. 

Windows 11

Step 1: Select the connection icon at the Windows taskbar:

windows 11 screenshot of the taskbar with No Internet Access highlighted

Step 2: Then click on the arrow next to the Wi-Fi icon to show all available connections:

Screenshot from windows 11 showing where to click in to show all available wifi networks

Step 3: It will display a list of available Wi-Fi networks in your area. Select eduroam.

Step 4: Enter your username and password in the following format: username@leeds.ac.uk 

Step 5: Click OK to connect.

screenshot of the login section when signing in to Eduroam using Windows 11

Step 6: Your device will then configure the settings and will show that you are connected. It should then connect automatically in the future.

Windows 10

Step 1: Select the connection icon in the Windows taskbar

Step 2: Select eduroam from the list of wireless networks and click on Connect

Step 3: Enter your username and password in the following format: username@leeds.ac.uk

Step 4: You will see another window asking if you wish to continue connecting, then click Connect

Step 5: Your device will then configure the settings and will show that you are connected. It should then connect automatically in the future.

Problems

If you have any problems the most common causes are:

  • The username was entered without adding @leeds.ac.uk at the end
  • The password was incorrect - this will lock your account out after a few wrong attempts
    Use SSPR to unlock your account or reset your password
  • The data/time or time zone is incorrect on your device
  • Your account is currently disabled
  • You have finished your course

If you still can't get connected you can use the Wi-Fi setup network to configure your connection to Eduroam.

If you have problems after following these instructions, please contact the service desk by visiting our article "IT Service Desk - Opening hours and how to contact us"

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