Term time opening hours

The IT Service Desk is open Monday - Friday:  

• Face-to-face support is available, by appointment, from 8:30am to 4:30pm. Book an appointment
• You may visit the IT Service desk without an appointment, but booked appointments will take priority
• Telephone support is available between 8:00am and 4:00pm.

Note: The IT Service Desk does not open on weekends and University closed days e.g. Bank holidays, Easter and the Christmas closure period. 

Bank holidays August 2023

The University, and the IT Service Desk, will be closed during the August bank holiday on Monday 28 August and for one extra day on Tuesday 30 August. During this time you can get IT support in a number of ways: 

IT self-help and logging a ticket

Get self-help and find tips and information here on the IT website. You can also chat with Falco, IT’s 24/7 chatbot.  You will need to be logged in to get the most from the IT website.

Information on how to log a ticket or to request something new can be found at this quick guide.

Help with digital education systems

Staff Guides and Student Guides for our digital education systems are available at the Digital Education Systems Help website.

Logging tickets

All digital education systems will be monitored to ensure service provision during these closure periods. It will still be possible to log tickets with the IT Service Desk, which will be looked at when the University reopens.  We also have a basic out of hours phone service (0113 343 3333), which will be available 24/7 during the Easter closure period.

Term Time

Contact Us

Make sure you are logged into the IT site to make full use of our various articles and forms.

Wherever possible, please provide as much detail surrounding your Request or Incident as you can (answering all questions as fully as possible) - If you are reporting an error, on a system please provide the exact error message.

If you need to speak to us urgently, you can call us on +44 (0)113 343 3333.

Basic out of hours phone service

We also have a basic out of hours phone service (0113 343 3333).  

Term time

• Mon-Fri: 4:00pm to 8:00am.
• Weekends: 24 hours.

How to find us (Please book an appointment)

The IT Service Desk is right in the middle of campus, on the 10th floor of the E C Stoner building (Room 10.01). 

Directions from Roger Stevens Lecture Theatre Building :

Go to Level 10 of Roger Stevens and follow the Red Route. Turn right when you get to the Dolche Vita Cafe. The bridge corridor will take you to the E C Stoner Building, and you will see the IT Service Desk on the right. 

 

Directions from the front of the Union :

From the front steps of the Union turn right. Go through the green gates. When you reach the courtyard with the "Sign for Art" statue (also known as the Wobbly Bacon statue) turn right. Take the covered walkway and go through the red doors. 

(Wobbly Bacon Statue - "A Sign for Art")

You are now on the Red Route. Follow the corridor and when you reach the T junction turn left. The bridge corridor will take you to the E C Stoner Building, and you will see the IT Service Desk on the right.