The IT Service Desk provides a friendly, helpful and customer focused point of contact for IT queries.
The IT Service Desk is open Monday - Friday:
Note: The IT Service Desk does not open on weekends and University closed days e.g. Bank holidays, Easter and the Christmas closure period.
The University, and the IT Service Desk, will be closed during the August bank holiday on Monday 28 August and for one extra day on Tuesday 30 August. During this time you can get IT support in a number of ways:
Get self-help and find tips and information here on the IT website. You can also chat with Falco, IT’s 24/7 chatbot. You will need to be logged in to get the most from the IT website.
Information on how to log a ticket or to request something new can be found at this quick guide.
All digital education systems will be monitored to ensure service provision during these closure periods. It will still be possible to log tickets with the IT Service Desk, which will be looked at when the University reopens. We also have a basic out of hours phone service (0113 343 3333), which will be available 24/7 during the Easter closure period.
Make sure you are logged into the IT site to make full use of our various articles and forms.
Wherever possible, please provide as much detail surrounding your Request or Incident as you can (answering all questions as fully as possible) - If you are reporting an error, on a system please provide the exact error message.
If you need to speak to us urgently, you can call us on +44 (0)113 343 3333.
We also have a basic out of hours phone service (0113 343 3333).
The IT Service Desk is right in the middle of campus, on the 10th floor of the E C Stoner building (Room 10.01).
Directions from Roger Stevens Lecture Theatre Building :
Go to Level 10 of Roger Stevens and follow the Red Route. Turn right when you get to the Dolche Vita Cafe. The bridge corridor will take you to the E C Stoner Building, and you will see the IT Service Desk on the right.
Directions from the front of the Union :
From the front steps of the Union turn right. Go through the green gates. When you reach the courtyard with the "Sign for Art" statue (also known as the Wobbly Bacon statue) turn right. Take the covered walkway and go through the red doors.
You are now on the Red Route. Follow the corridor and when you reach the T junction turn left. The bridge corridor will take you to the E C Stoner Building, and you will see the IT Service Desk on the right.